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7 System Engineering Jobs in New Delhi

System Engineer - L2

3-5 years

₹ 3 - 8L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

New Delhi

1 vacancy

System Engineer - L2

Wipro

posted 28d ago

Job Role Insights

Job Description

Excellent communication skills
Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
Answer incoming calls and respond to customers emails in timely manner.
Manage and resolve customer complaints.
Identify and escalate issues to supervisors as and when needed.
Provide product and service information to customers.
Research required information using available resources and Offer Solution to customers.
Research, identify, and resolve customer complaints using applicable software.
Route calls and tickets to appropriate resources and Domains who can best support he user,
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls.
Create SOPs for new Issues and resolution given.
Complete call logs and reports.


Employment Type: Full Time, Permanent

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Wipro Interview Questions & Tips

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What people at Wipro are saying

3.9
 Rating based on 193 System Engineer reviews

Likes

1 I like my home,school,city. 2 I like to lead an out door life. 3 I like gardening. 4 I like to visit botanical garden and parks.

  • Salary - Good
  • +6 more
Dislikes

1 I dislike grid and hypocrisy. 2 I dislike ignorant and illiteracy. 3 I dislike things which are need. 4 I do not like day dreaming over future.

Read 193 System Engineer reviews

System Engineer salary at Wipro

reported by 1.7k employees
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₹1 L/yr - ₹8.5 L/yr
17% less than the average System Engineer Salary in India
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