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27 System Engineering Jobs in Mumbai

System Engineer

3-7 years

₹ 2.4 - 9L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

System Engineer

Wipro

posted 11d ago

Job Description



  • Do
  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
  • Answer incoming calls and respond to customers emails in timely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources and Offer Solution to customers.
  • Research, identify, and resolve customer complaints using applicable software.
  • Route calls and tickets to appropriate resources and Domains who can best support he user,
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.


  • Employment Type: Full Time, Permanent

    Read full job description

    Wipro Interview Questions & Tips

    Prepare for Wipro System Engineer roles with real interview advice

    What people at Wipro are saying

    3.9
     Rating based on 193 System Engineer reviews

    Likes

    1 I like my home,school,city. 2 I like to lead an out door life. 3 I like gardening. 4 I like to visit botanical garden and parks.

    • Salary - Good
    • +6 more
    Dislikes

    1 I dislike grid and hypocrisy. 2 I dislike ignorant and illiteracy. 3 I dislike things which are need. 4 I do not like day dreaming over future.

    Read 193 System Engineer reviews

    System Engineer salary at Wipro

    reported by 1.7k employees
    Lock Unlock
    ₹1 L/yr - ₹8.5 L/yr
    17% less than the average System Engineer Salary in India
    View more details

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