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2 Stibo Systems System Engineer Hardware Jobs
Systems Engineer
Stibo Systems
posted 3mon ago
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Key skills for the job
Job Description
As a technical services member, you will be involved in receiving, qualifying, and resolving issues raised by our global customer base, working closely with the Cloud operations & Support department and R&D.
More specifically, you will:
- Participating in daily problem solving on reported customer issues. Ensure a high degree of customer focus in all the defined activities.
- Provide a high level of service to our customers, adhering to our SLAs for response and resolution times, in line with Stibo Support guidelines.
- Able to drive to a resolution of low to medium complexity issues.
- Able to analyze the incidents business impact and communicate to the affected users and minimize the disruption.
- Working closely with other support regions in Global SaaS services, R&D and Support - Denmark and the US.
Technologies include
- Experience with JAVA and/or maintaining JAVA based applications
- Experience on SaaS services, offerings, architecture, and operations.
- Knowledge about any MDM solutions.
- Experience on Cloud technologies and tools like docker, Kubernetes, python etc
We are on the look out for a candidate with excellent verbal and written communication skills, strong customer service skills, strong technical and analytical, and problem-solving skills. Highly proactive, with a sense of urgency and attention to details. Flexibility in terms of shift work due to the 24x7 nature of work.
Moreover, you should have:
- 5 - 7 years of experience working with product-based organization (MDM related experience is a plus)
- Comprehensive OS skills - this means practical skillset and some theoretical knowledge about how different OS s work. Supported OS for STEP is Windows 2019 and Red Hat Linux 7 +. Mac is also used for parts of STEP. RHCE certified is a plus.
- Three or more years of experience with supporting Servers hosted on any of the major Cloud vendors - Amazon Web Services (AWS) or Microsoft Azure.
- Knowledge about Oracle Databases - preferably Administration knowledge about Oracle Databases, maintenance and backups .
- Proven experience in overseeing the implementation and maintenance of software systems, applications, and related products.
- Proven experience with systems planning, and general software management best practices.
- Good project management skills.
- Ability to conduct research into systems issues and products as required.
- Able to prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
We offer
- We care about our colleague s work-life balance, and we offer flexibility through a hybrid work model. We offer MindFUL and MindFuel days which are global days off and learning days, volunteer days and much more
- International: A growing global company, worldwide career opportunities, multicultural teams and access to learning platforms like Udemy
- we'll-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities
- We create our own Software products and have a proven record of adding significant business value for our customers.
Employment Type: Full Time, Permanent
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What System Engineer Hardware at Stibo Systems are saying
System Engineer Hardware salary at Stibo Systems
reported by
3
employees
with 6-8
years exp.
₹10
L/yr - ₹12.6
L/yr
98%
more
than the average System Engineer Hardware Salary in India
View more details
What Stibo Systems employees are saying about work life
based on 10 employees
Strict timing
Monday to Friday
No travel
Day Shift
Stibo Systems Benefits
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