Greetings from Synergy Resource Solutions (www.synergyresource.co.in), a leading HR Consultancy firm & Career Guide for Professionals like you. We are hiring for one of our leading client.
Client: Our client is seeking confident and articulate Quality Analyst for their Medical Compensation campaign. You will be responsible for making outbound calls using generated data to conduct surveys that determine customer eligibility for medical compensation.
Job Title Quality Analyst
Location Ahmedabad (Work from office only)
Experience - 1 - 3 years
Qualification - Any Graduate
Work timings 8PM to 6AM (5 days working)
Salary 35000-45000 INR
Roles and Responsibilities
To identify the training/mentoring needs of the team members and provide the same to the Manager.
To give need-based mentoring and feedback inputs to the process floors, and undertake quality-based floor initiatives, resulting in continuous improvement in performance and quality.
Coaching the agents according to the observations made while monitoring.
Desired Candidate Profile
Candidates should have a minimum of a year of experience as a QA in the Lead Generation Process.
Quality Experience on paper is mandatory.
Experience in the Outsourcing (BPO) industry is mandatory
If your profile is matching with requirement & if you are interested for this job, please share your updated resume with details of your present salary, expectations & notice period.