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1 Sync Job
Technical Customer Support Representative
Sync
posted 23d ago
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Key skills for the job
Job Description
Responsibilities
- Act as the initial point of contact for clients using our cloud storage and sharing platform, ensuring their inquiries and issues are resolved efficiently.
- Utilize your expertise in technical support to assist clients with various technical challenges across different platforms such as the web, desktop and mobile.
- Employ exceptional written and verbal communication skills to effectively explain complex technical concepts in a clear and non-technical manner, catering to the customers understanding.
- Utilize your problem-solving skills and logical, methodical approach to identify patterns and find optimal solutions for clients technical concerns.
- Work closely with the product and engineering teams to document product bugs, feature requests and enhancements based on both internal and customer feedback.
- Assist clients through various support channels such as email, phone, live chat, and social media.
- Collaborate effectively in a team-oriented environment, seamlessly taking over and resolving support tickets previously handled by other agents.
- Work independently in a remote setting, demonstrating strong self-motivation, organization to manage tasks, meet deadlines and deliver exceptional technical support.
- Possess a minimum of 3-4 years of experience in technical support, preferably in the cloud storage or SaaS industry.
- Display a passion for technology and possess a strong familiarity with web applications, Windows, Mac OS, iOS, and Android
- Possess experience in troubleshooting SaaS, desktop and mobile applications
- Possess strong knowledge of cloud storage platforms such as Google Drive, Microsoft OneDrive, Dropbox, Box, etc.
- Proficient in tools such as Slack, Zendesk, Jira, Google Workspace, Office 365, and Confluence
- Exhibit outstanding written and verbal communication skills, enabling effective communication with clients of varying technical backgrounds.
- Showcase flexibility in working evenings, weekends, and holidays to ensure seamless support coverage.
- Exhibit a proactive attitude, an eagerness to find the best solutions, and a commitment to supporting over 2,000,000 companies of all sizes who rely on our cloud storage and sharing solutions.
Employment Type: Full Time, Permanent
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