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11 Synamedia Jobs

Lead Technical Customer Support Engineer

8-12 years

Gurgaon / Gurugram

1 vacancy

Lead Technical Customer Support Engineer

Synamedia

posted 9d ago

Job Role Insights

Flexible timing

Job Description

Greetings from Synamedia!!!!


Role Description

  • Ensuring a healthy platform delivering smooth services for all the customers.
  • Provide strong technical leadership to ensure continuous improvement across the team
  • Prime contributor for automation and scripting tasks.
  • Must have worked in a fast-paced, quick response/crisis handling team.
  • In-depth knowledge and experience of supporting complex projects.
  • Command and control during High Priority Events.
  • Responsible for contribution in refining Service Centre tools and processes.
  • Implement monitoring scripts to prevent repetitive issues.
  • Able to work independently or as part of a team towards complex issue resolutions.
  • Ability to collaborate with customer deployment teams.
  • Solid communicator, with excellent written and spoken English.
  • Must know ITIL framework (Incident, Change, Problem, configuration)
  • Independently/collectively troubleshoot issues reported by customer on ServiceNow ticketing tool.
  • Accurate analysis, tracking and reporting of any problems or issues found during investigation.
  • Contribute to the knowledge management in the department.
  • Collaboration with the support and deployment teams to resolve issues. Good with documentation and RCA preparation.
  • Open to work in On-call Rota.
  • Development of training material, for education and knowledge sharing with other team members as appropriate.
  • A good understanding how to monitor and improve service quality.
  • Stay on top of customer reported issues, regularly communicate with customers.

Technical Skills:

  • Excellent in problem-solving and analytical skills.
  • Excellent Linux Systems Administrator.
  • Good experience with at least one scripting language (bash, python, perl).
  • Experience in support and configuration of software applications on both Linux and Windows operating systems.
  • Knowledge of applications clusters for application redundancy desirable ,e.g., Red Hat Cluster.
  • Experience with operation and support of virtual machines using VMware (vSphere and vCenter) would be advantageous
  • Experience with a video delivery system, preferably in a support or integration role.
  • Solid with relational database (Oracle preferred) and non-relational database (Mongo preferred). Good understanding of networking, TCP/IP and UDP protocols
  • Good understanding of network transfer protocols HTTP, FTP.
  • Proven SQL scripting skills.
  • Strong in automation and process improvement.
  • Experience in digital video delivering systems with in-depth knowledge in at least one of the following technologies: Conditional Access, DRM, OTT, STB, Encryption, Decryption.
  • Knowledge of MPEG/DVB or other video delivery technologies.
  • Awareness of STB software and hardware.
  • Ability to understand data represented in XML or JSON.
  • Good to have knowledge of Media products.
  • Aware of multimedia concepts in Mpeg2, H.264, TS, OTT, IPTV, HD & SD resolutions, 4K TV, DRM, VOD, Live streaming, PPV, Adaptive Streaming
  • Team handling experience would be a Plus.

Education/Experience:

  • Graduate Degree/BCA/ B. Tech or equivalent.
  • Ideally 8+ years of experience in a relevant support, integration, or deployment role.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Technical Customer Support Engineer roles with real interview advice

Top Synamedia Technical Customer Support Engineer Interview Questions

Q1. What are the steps to create a basic POST API that handles all possible errors? What is marshalling? Also write test cases for api. Discuss ... read more
Q2. Given an array, how can you determine the frequency of a specific element and subsequently delete all occurrences of that element?
Q3. What is function overriding, and how is it implemented in JavaScript?
View all 8 questions

What people at Synamedia are saying

Technical Customer Support Engineer salary at Synamedia

reported by 3 employees with 1-7 years exp.
₹11 L/yr - ₹14 L/yr
238% more than the average Technical Customer Support Engineer Salary in India
View more details

What Synamedia employees are saying about work life

based on 111 employees
78%
89%
71%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Synamedia Benefits

Submitted by Company
Skill enhancement and growth opportunities
Flexible working arrangements
Collaborative work with a truly global team
Equal opportunity employment
Health and wellbeing programmes
Submitted by Employees
Health Insurance
Cafeteria
Free Transport
Free Food
Team Outings
Work From Home +6 more
View more benefits

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