Relationship Officer

Building and maintaining strong relationships with clients and customers, regularly communicating with them to understand their needs and provide appropriate solutions

Responding to customer inquiries and complaints in a prompt and professional manner, and resolving any issues that arise Actively seeking new business opportunities and conducting sales presentations to potential clients Collaborating with other departments such as product development, marketing, and operations to ensure customer needs are met and exceeded Maintaining accurate records of customer interactions and transactions Identifying trends in customer behavior and providing insights to the organization on ways to improve customer satisfaction

Ensuring compliance with company policies and procedures and regulatory requirements Participating in team meetings and contributing to the overall success of the organization

Excellent communication and interpersonal skills, including the ability to build rapport and trust with customers

Strong problem-solving and decision-making skills