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CBTS TECHNOLOGY SOLUTIONS INDIA LLP

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4.2

based on 91 Reviews

1 CBTS TECHNOLOGY SOLUTIONS INDIA LLP Support Engineer Job

Outside Plant Support Engineer I

CBTS

4.2

based on 91 Reviews

2-4 years

Chennai

1 vacancy

Outside Plant Support Engineer I

CBTS TECHNOLOGY SOLUTIONS INDIA LLP

posted 9d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Hospital Project Management Performance Testing Database Management Windows System Administration

+ 4 more

Job Description

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients transformative business initiatives. For more information, please visit www.cbts.com .

Job Purpose:

The individual is responsible for resolving customer initiated service orders that become held for OSP facilities and managing OSP facility inventory and address management databases. The individual will interact with various groups including Call Center, Planning, Engineering, Circuit Design, E-911, Loop Assignment Center and Field Operations.

This individual is responsible for taking complete ownership of all aspects of managing OSP facilities for FTTH, VDSL, copper, and T1 networks as well as the address management databases. The individual must display a balanced approach between day to day operations, managing work queues, managing projects, understanding the needs of internal and external customers, handling multiple escalations and priorities and understanding the teams role in the company.

Essential Functions:

Resolve service order which fail to automatically assign OSP facilities in addition to supporting repair technicians with facility related issues for any of the following services: Copper T1 or T1E POTS, ADSL/VDSL internet, RF video, IPTV video
Manage the address and OSP facility inventory systems to support the service ordering process. Includes:
- Coordinating database updates related to street name, community, and zip code changes Initiating record correction orders to update customer accounts
- Updating maps to reflect new/changed street information or wire center boundary realignments
- Uploading and maintaining FTTH, FTTN, and DSL qualification in address and facility related databases
- Perform investigations of identify/resolve problems related to OSP facility to ensure proper assignment and provisioning of services
- Correct designs and records in a timely manner when discovered in the field or through the course of network investigations
- Prepare cable pair transfer documents for rearranging cable splicing i.e. cutsheets and perform system updates upon completion Interface with zoning departments, planning commissions, municipal agencies, and CBT Engineering to secure address information for new residential and commercial developments
- Design and draft basic work orders to create network capacity for service orders held for OSP facilities

Education:

Four years of College resulting in a Bachelors Degree or equivalent

Relevant Work Experience:

2 to 4 years in related field

Special Knowledge, Skills and Abilities:

Two years drafting experience and/or training
Two years investigating and resolving database discrepancies OSP design experience in the telecommunications industry highly desired
Drafting experience in the telecommunications industry highly desired
Working knowledge on performing network investigations helpful
Working knowledge of engineering and construction process in the telecommunications industry highly desired
Prior experience managing databases and utilizing workflow management applications highly desired
Previous experience interfacing with governmental entities such as zoning and planning commissions
Demonstrated experience interfacing with customers Demonstrated work experience in a regulated environment

Supervisory Responsibility:

This position does not have any supervisory responsibilities

Work Environment:

Daytime tour of duty; occasional scheduled night and weekend work
Subject to overtime and callout
Work may be performed in an enclosed area lacking windows
May spend a significant amount of time using computer and wearing headset
May require late hours and weekends to complete assignments and projects
Indoor work - exposed to indoor conditions, dust, noise, dirt, heat, various lighting conditions, etc.