Quality Manager- IT/Telecom Lab

We are seeking a skilled and detail-oriented Quality Manager to oversee and enhance quality and compliance processes in our laboratory. The ideal candidate will ensure that all laboratory operations strictly adhere to the Quality Manual, SOPs, and ISO 17025 standards. This role involves leading quality control initiatives, managing audits, and driving continuous improvement to uphold Competence, Confidentiality, and Consistency in all operations.

Role & responsibilities

Quality Assurance & Compliance

• Implement and maintain the Quality Management System (QMS) in accordance with ISO 17025.
• Ensure compliance with regulatory bodies such as TEC, BIS, WPC, and other applicable agencies.
• Lead internal and external quality audits, ensuring timely and effective implementation of corrective and preventive actions (CAPA).
• Monitor adherence to Standard Operating Procedures (SOPs) and laboratory best practices.
• Establish and oversee document control procedures to maintain up-to-date records of policies, procedures, and test methods.

Quality Control & Continuous Improvement

• Oversee quality control programs, ensuring the accuracy and reliability of test results through method validation, proficiency testing, and equipment calibration.
• Identify non-conformance issues, conduct root cause analyses, and implement corrective actions.
• Drive continuous improvement initiatives to enhance efficiency, accuracy, and compliance in laboratory processes.
• Work closely with laboratory personnel to resolve quality-related issues and ensure proper training in quality practices.

Training & Team Collaboration

• Organize and oversee training programs for laboratory staff on quality standards, compliance requirements, and best practices.
• Foster a culture of quality, encouraging team engagement in quality initiatives and open communication.
• Collaborate with laboratory managers and technicians to ensure quality objectives are met.

Risk Management & Safety

• Identify potential risks related to quality and compliance and implement mitigation strategies.
• Ensure laboratory safety procedures align with regulatory guidelines and promote a safe working environment.

Qualifications & Requirements

• Bachelors/Master’s degree in Engineering or a related field.
• Minimum 5+ years of experience in laboratory quality management.
• Strong knowledge of ISO 17025 and regulatory compliance.
• Experience in quality audits, document control, and CAPA implementation.
• Proficiency in LIMS (Laboratory Information Management Systems) and other quality management tools.
• Strong leadership, problem-solving, and communication skills.
• Ability to work in a fast-paced environment with attention to detail and accuracy.

Preferred Qualifications

• Experience in Telecom, IT, Wireless, or similar testing laboratories.