Information Technology Help Desk Support

What Work You Will be Responsible For: Provide remote support of end users' desktops, servers, and networking infrastructures.
Helpdesk support of MS Office 365 applications and Azur.
eInteract with end users to troubleshoot general IT issues and security applications.
Assist senior engineers on new or existing projects and deployments.
Manage client networks, Backups, Firewalls, and Securit.
yProject planning and developmen.
tDocumentation of systems and project.
sSystem monitoring of client networks and managed services.
Software deployments, patches, updates, and reportin.
gAble to work on different schedules throughout the day, including weekends.
.
Basic Qualification.
s: An Excellent attitude, looking to GROW and work as a team play.
8-10 years of work experience with helpdesk and technical project backgro.
undExperience with Microsoft Windows Desktop and Server Editi.
onsExperience with user creation/management in Active Directory, Entra/Azur.
eADGeneral knowledge and experience with firewalls, routers, wireless networks, and secur.
ityFamiliar with productivity applications and networking under Microsoft Windows and Mac.
OSExperience with configuration, installation, and support of deskt.
opsExperience with Microsoft Office 365 and Azure Virtualizat.
ionExperience working with Office 365 Business tenan.
A working knowledge of networking concepts (Security+, Network+, CCNA, or similar is a.
WatchGuard, Fortinet, SonicWALL, Firewall Experience a PL.
Capable of adapting and learning new technologies quick.
The ability to communicate technical ideas in simple ter.
A clean-cut appearance for virtual meetin.
ConnectWise Experience a P.
LUS.
Certificat.
ions.
One MS Office 365 or Azure Certification is required (AZ-104, AZ-140, AZ-700, AZ-500, or MS.
-500).
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