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62 Stripe Jobs
Operations Associate, TaxJar
Stripe
·
3-7 years
₹ 12.2 - 13.15L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Operations Associate, TaxJar
Stripe
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Who we are About Stripe
Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe s growth.
Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of growing the GDP of the Internet. Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.
Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!
Responsibilities - Troubleshoot and solve external user issues
- Analyze our processes and instigate changes to help scale our operations and improve user experience
- Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
- Gain unique insights into how thousands of businesses on Stripe scale and operate
- Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization
- Be a part of building a brand new team and operational culture for Stripe
- Partner with global operations specialists or business process owners to run a critical workflow
We re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements - You have a user first mindset and are energized by the challenge of solving difficult problems
- You have excellent communication skills, both written and verbally
- You excel in analytical thinking and problem solving
- You might have prior experience in customer service or internal/external user facing operations
- You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user s challenges
- You have a process-oriented mindset and ability to get things done
- You enjoy working in an in-office environment with strong cross team collaboration and support
- You are able to prioritize and enjoy working in a quick-moving environment
- You are humble and have a proven track record for working well across teams and with external partners
- Youre willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening
- Prior experience or knowledge in user support
- Prior experience working on projects or process improvement initiatives
Team
Operations
Job type
Full time
Employment Type: Full Time, Permanent
Read full job descriptionStripe Interview Questions & Tips
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What people at Stripe are saying
Rating based on 4 Operations Associate
reviews
Anonymous · BFSI, Investments & Trading
in Bangalore / Bengaluru
Likes
Employee friendly policy, Good pay
- Salary - Good
Dislikes
Bias in promotions. Good performers are not recognised. Overall role stagnation over the long term.
- Skill development - Bad
+4 more
Operations Associate salary at Stripe
reported by
45
employees
₹5
L/yr - ₹14
L/yr
193%
more
than the average Operations Associate Salary in India
View more details
What Stripe employees are saying about work life
based on 26 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Stripe Benefits
View more benefits
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