Conversational AI Lead - NLP (8-12 yrs)

Job Description :

- Strong experience in developing intent and utterances based logics and interaction flows on conversational AI

- Strong experience in developing NLP based intent classification, routing and treatment of customer interactions

- Exposure of Lex and or Dialogflow, Watson or similar platform

- Development experience and integration expertise in Conversational AI, NLP/NLU modelling, and Omni channel communication platform

- Solution architect experience with in-depth understanding of application architecture, enterprise application design, SOA, and cloud native applications

- Understanding of UI elements, APIs, Database interfaces etc.

- Own the technical solution and ensure all technical aspects are implemented as designed

- Must have ability to create high and low level design, architecture documents

- Must assess risk involved in the project and highlight and mitigate to drive outcome

- Identify and analyze information related to existing client systems visibly show the handoffs/handshakes between the various system, departments in the organization

- Ensure best practices is followed while coding or integrations & perform code/ integration review

- Work closely with stake holders to identify issues or bottlenecks within operations processes and come up with innovative solutions to increase efficiency and effectiveness of operations

- Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand

- Revert with timelines on fixes of UAT observations

- Provide post implementation support to all changes

- Keep the project manager and product committee informed of task accomplishment, issues and status

- Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices.

- Perform Technical documentation as per the Project lifecycle

- Share and follow best practices, development & deployment methodologies with other team members

Essential Functions :

- Good communication and presentation skills

- Self-motivated, team player, action and results oriented.

- Process driven and conceptual thinking

- Change Management skills

- Innovative thinker

- Quick and agile learner

- Working across cultures with sensitivity, partnering, driving with a focus on business impact

Primary Internal Interactions :

- Senior Business Leadership

- Service Delivery Managers

- Digital transformation team

- ISG Team