Lead - Senior Product Manager - Omnichannel Retail/eCommerce (6-12 yrs)

Lead/Senior Product Manager - Omnichannel Retail

Experience Required: 6+ years of experience in product management, with 3+ years in omnichannel retail or e-commerce domains.

About the Role:

We are seeking a dynamic and experienced Lead/Senior Product Manager to spearhead our omnichannel retail initiatives. This role is critical in shaping seamless, end-to-end customer experiences across digital and physical touchpoints, driving customer engagement, retention, and revenue growth. The ideal candidate will possess a deep understanding of omnichannel retail strategies, strong technical acumen, and a proven track record of delivering impactful product solutions.

Key Responsibilities:

Omnichannel Product Strategy & Vision:

- Define the product vision and strategy for omnichannel experiences, including digital-to-store journeys, in-store technology, and fulfillment solutions (e.g., BOPIS, curbside pickup, same-day delivery).

- Stay ahead of retail trends and competitor strategies to ensure the product roadmap aligns with market needs and business objectives.

End-to-End Experience Ownership:

- Lead the development of features that bridge online and offline retail channels, ensuring a consistent, customer-centric experience.

- Oversee initiatives like real-time inventory visibility, personalized marketing, loyalty integration, and seamless payment experiences.

Cross-Functional Collaboration:

- Work closely with engineering, design, marketing, operations, and store teams to ensure alignment and successful product delivery.

- Engage with external partners such as payment processors, logistics providers, and technology vendors to expand product capabilities.

Data-Driven Insights & Decision-Making:

- Define and monitor key metrics to evaluate product performance, customer satisfaction, and operational efficiency.

- Leverage customer insights and analytics to drive iterative product improvements.

Fulfillment & Logistics Innovations:

- Develop and enhance fulfillment options, including ship-to-store, same-day delivery, and in-store pickup.

- Partner with supply chain and logistics teams to optimize backend processes for faster and more accurate deliveries.

Technology Enablement:

- Collaborate with technical teams to integrate emerging technologies like AI/ML for personalization, AR/VR for enhanced shopping experiences, and IoT for smart inventory management.

- Drive the development of scalable and secure platforms that support omnichannel operations.

Leadership & Mentorship:

- Mentor junior product managers, fostering a culture of innovation and customer obsession.

- Act as a thought leader within the organization, advocating for best practices in omnichannel retail.

Qualifications:

Experience:

- 6+ years of product management experience, with a focus on omnichannel retail, e-commerce, or consumer technology.

- Proven ability to lead cross-functional teams and manage complex product initiatives.

Domain Expertise:

- Deep understanding of omnichannel retail trends, customer behaviors, and operational challenges.

- Experience with fulfillment workflows, inventory management systems, and digital payment solutions.

Technical Acumen:

- Familiarity with retail technology stacks, APIs, and cloud-based solutions.

- Knowledge of analytics tools (e.g., Tableau, Google Analytics) and project management platforms (e.g., Jira, Confluence).

Soft Skills:

- Exceptional communication, leadership, and stakeholder management skills.

- Strong analytical and problem-solving abilities with a data-driven approach to decision-making.

Education: Bachelor's degree in business, technology, or a related field (MBA preferred).