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CRM
SRMB SRIJAN
posted 1mon ago
Job Description
- CRM Strategy:Develop and implement a comprehensive CRM strategy aligned with business goals and customer needs
- CRM Software Management:Oversee the selection, implementation, and management of CRM software, ensuring its effective utilization by the team
- Data Management:Manage and maintain accurate customer data within the CRM system, ensuring data integrity and compliance with privacy regulations
- User Training:Conduct training sessions for team members to ensure proficiency in using CRM tools and understanding best practices
- Customer Segmentation:Utilize CRM data to segment and target customers effectively, personalizing marketing and communication efforts
- Campaign Management:Plan and execute CRM campaigns to enhance customer engagement, retention, and satisfaction
- Analytics and Reporting:Monitor and analyze CRM performance metrics, providing insights and recommendations for continuous improvement
- Integration:Collaborate with other departments to integrate CRM data with other business systems and processes
- Customer Feedback:Gather and analyze customer feedback, using insights to enhance the overall customer experience
- Automation:Implement automation processes within the CRM system to streamline workflows and increase efficiency
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
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People are getting interviews at SRMB SRIJAN through
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Company Website
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44%
22%
6%
6%
22% candidates got the interview through other sources.
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What people at SRMB SRIJAN are saying
What SRMB SRIJAN employees are saying about work life
based on 288 employees
Strict timing
Monday to Saturday
Within city
Day Shift
SRMB SRIJAN Benefits
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SRMB SRIJAN Kolkata Office Location
Kolkata, West Bengal Office
Headquarter
SRMB House, 7 Khetra Das
Lane,
Kolkata, West Bengal
700012
700012
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