Operation Analyst I - CAS (KYC)

Role & responsibilities

- Performing validation and/or quality control checks for all accounts onboarded in the bank in line with the global KYC standards across jurisdictions

- Communicate effectively with various cross-functional business team partners and bank clients. - You will serve at the forefront of our clients experience and ensure all information is accurate before onboarding the client.

- Research and reach out to your colleagues if any critical information is missing to comply with regulatory requirements. Setting expectations and delivering consistent follow up to ensure completion of the application is a critical deliverable in this role.

- Utilize your organization skills to track response and follow through with case resolution and use problem-solving skills to handle issues with diplomacy, tact and efficiency.

- Play a major role in mitigating firm and client risk; as a result, you will use effective research skills while managing the client experience and internal partner expectations.

- Share joint accountability with ones direct manager for goal development, training initiatives, and partner feedback

Preferred candidate skills:

• Excellent oral and written communication skills
• Maintenance of CIF records and performing end to end KYC & Onboarding/QC checks.
• Providing operational support to clients & business partners consistent with bank policy & procedures
• Good understanding of the standard AML/KYC practices followed globally
• Solid understanding of Bank products, regulations, department processes & procedures
• Thoroughly understand & exhibit intelligent use of various system tools and procedures.
• Proactively highlight threats & compliance issues to the management in a timely manner.
• Successfully meet tight SLAs as required by the operational management requirements.
• Provide operational support to clients & business partners consistent with banks policies & procedures.
• Work with willingness to learn, adapt & show flexibility with support hours & coverage.
• Detail-oriented with a keen eye for accurate quality of work.

Education and Experience:

• Candidates who are passionate about banking Operations, KYC, Onboarding, QC & willing to work in the US Shift.
• Experienced with Risk based approach for KYC refresh, remediation & periodic review processes will be a value add.
• At least 2-4 year of prior work experience within Onboarding, Quality control or KYC Know Your Customer process at any bank (Preferably at SVB).
• Setting client expectations, identifying risk & following through with our internal partners are critical for this role.
• Proficiency in MS products (CRM, Outlook), database apps, workflow platforms &/or analytics tools, is a plus.
• Knowledge of bank, compliance or investment terminology or products is preferred.
• Excellent verbal and written communication skills with the ability to succinctly convey an issue and resulting outcome to clients and internal business partners is key.
• Have a strong ability to multi-task and handle multiple requirements from internal stakeholders effectively.
• Ability to work in a structured, high volume, time-sensitive and high-risk environment.
• Have a solid functional overview of various teams, processes & stakeholders from connected departments.
• Be able to independently solve/support requirements across all connected teams.
• Highly adaptable and resilient, must be open to new ideas and willing to support fluid workflows.
• Manage time effectively while driving the above responsibilities diligently.