Team Lead - Claims Management - Financial/Logistics Sector (5-11 yrs)

Location - Noida.

Shift - Rotational shift.

- Minimum 1 year of experience as Team Lead with overall 1-2 years of experience in Claims management.

- The ideal candidate will lead a team of specialists, ensuring effective management of claims and disputes while enhancing operational efficiency and customer satisfaction.

- This role requires strong leadership, excellent communication skills, and a deep understanding of the claims processes relevant to our industry.

Roles & responsibilities:

- This position handles day-to-day service issues within an operation.

- He/She works with hourly and management staff to address process, safety, staffing, and training.

- This position coordinates the needs and efforts of the operation to ensure customer satisfaction is met.

- He/She facilitates the smooth execution of procedures and management of systems.

- Lead, mentor, and develop a high-performing team of claims and dispute resolution specialists.

- Foster a positive team environment that encourages collaboration and continuous improvement.

- Oversee the entire claims process, from initiation to resolution, ensuring adherence to company policies and compliance with regulatory requirements.

- Analyze claim data to identify trends and recommend process improvements.

- Coordinate with internal departments (e. , legal, compliance, finance) to resolve complex claims and disputes.

- Develop and implement effective dispute resolution strategies to minimize financial impact and enhance customer satisfaction.

- Continuously assess and enhance the claims and dispute management processes for efficiency and effectiveness.

- Identify training needs and conduct workshops to upskill team members.

- Prepare and present regular reports on claims and dispute metrics to senior management.

- Utilize data analytics to drive informed decision-making and strategic planning.

- Monitor KPIs and implement corrective actions as necessary to achieve targets.

- Minimum of 5 years of experience in claims and dispute management, preferably in the finance or logistics sector.

- Excellent negotiation, communication, and interpersonal skills.

- Proficiency in claims management software and Microsoft Office Suite.

- Knowledge of relevant laws and regulations affecting claims management.