Business Growth Manager - Logistic Business (3-9 yrs)

- Generating leads through cold calling converting leads into customer for the company.

- Travels to customer sites for face-to-face meetings to gather information about their businesses and identify opportunities for solutions.

- Builds successful partnerships with key stakeholders at all levels of customers' organizations to cultivate relationships and generate revenue opportunities across all product and service lines.

- Presents solutions to customers to gain approval of proposals and move forward with the sales process.

- Visits customers to confirm their satisfaction with company products and services and to identify issues that need to be addressed.

- Meets with customers to discuss complaints and obtain supporting documentation (e.g., invoices, etc.).

- Facilitates research of customer complaints (e.g., late deliveries, damages, billing questions, etc.) to determine appropriate resolution personnel.

- Discusses complaints with company's personnel (e.g., business center managers, operations, billing, drivers, etc.) to determine corrective actions and resolutions.

- Follows-up with customers to ensure successful problem resolution.

- Shares customer problems with managers and operations teams to provide awareness on recurring customer issues.

- Maintains and monitors records of customer information and account performance to track sales performance to objectives.

- Reviews various Business Information and Analysis reporting tools to assess account performance and generate reports for management.