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1 ACKO Specialist Job
Specialist -Cyber insurance claims
2-4 years
₹ 4 - 7.5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Specialist -Cyber insurance claims
ACKO
posted 1hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Senior Associate/Specialist - Cyber Insurance Claims
Role Overview:
The Senior Associate/Specialist - Cyber Crime Insurance Claims will manage and resolve claims related to cybercrime incidents, including digital theft, identity theft, data breaches, and more. The role requires a professional with 2-3 years of experience handling cyber insurance claims and strong technical, analytical, and communication skills. The candidate will work closely with internal teams, external stakeholders, and customers to ensure efficient claim processing, policy interpretation, and resolution. The role also involves maintaining compliance with regulatory requirements and enhancing customer experience in handling claims for various cyber insurance coverage areas.
Key Responsibilities:
- Claims Management:
- Investigate, assess, and process cybercrime insurance claims in accordance with company policies and procedures.
- Manage claims related to Digital Theft of Funds, Identity Theft, Cyber Extortion, Online Shopping Sales Fraud, Cyberbullying Stalking, and other covered incidents.
- Review claim submissions, supporting documents, and policy terms to validate coverage and ensure proper resolution.
- Conduct root-cause analysis of cyber incidents, including ransomware attacks, data breaches, phishing cases, and malware infections, to determine claim eligibility.
- Customer Assistance:
- Act as the primary point of contact for clients during the claims process, providing clear and professional communication regarding claim status, documentation, and resolution timelines.
- Assist insured parties with the financial and procedural aspects of claims, such as costs related to Data Restoration Malware Decontamination, Replacement of Hardware, and Social Media Liability.
- Provide guidance to customers affected by cyber extortion, including coordination with professional support teams for ransom negotiation or payment handling.
- Technical Analysis Risk Assessment:
- Work with IT and cybersecurity teams to analyze technical reports related to breaches or incidents to identify liability and loss coverage.
- Evaluate claim documentation for consistency with regulatory and internal compliance requirements.
- Collaborate with technical experts to assess damages in cases involving Network Security Privacy Breach incidents.
- Stakeholder Collaboration:
- Coordinate with legal teams, underwriters, and external vendors, including forensic investigators and response teams, to ensure seamless claim handling.
- Liaise with reinsurers and provide comprehensive updates on claims to ensure alignment with policy terms.
- Partner with surveyors and compliance teams to evaluate complex claims related to identity theft, cyberbullying, and online fraud.
- Regulatory Compliance Adherence:
- Ensure claims handling adheres to industry regulations, data protection laws, and company guidelines.
- Conduct regulatory circular reviews to identify key compliance and procedural updates that impact claims management.
- Stay updated on cybersecurity trends, cybercrime regulations, and emerging threats to enhance claims-handling expertise.
- KYC and Documentation Compliance:
- Verify and maintain KYC (Know Your Customer) documents for insured parties as part of the claims process.
- Ensure all claims-related documentation is accurate, up-to-date, and compliant with regulatory requirements.
- Reporting Documentation:
- Maintain detailed records of claim investigations, decisions, and settlements.
- Prepare and submit periodic claims reports for internal and external stakeholders.
Employment Type: Full Time, Permanent
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People are getting interviews at ACKO through
People are getting interviews through
(based on 28 ACKO interviews)
Job Portal
Referral
Walkin
Recruitment Consultant
32%
21%
11%
4%
32% candidates got the interview through other sources.
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Confidence
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What Specialist at ACKO are saying
Rating based on 4 Specialist
reviews
Anonymous · Finance
in Bengaluru
Likes
Company culture
Dislikes
Skill development, job satisfaction, work life balance
Read 4 reviewsSpecialist salary at ACKO
reported by
23
employees
with 2-6
years exp.
₹4
L/yr - ₹7.5
L/yr
44%
less
than the average Specialist Salary in India
View more details
What ACKO employees are saying about work life
based on 472 employees
Flexible timing
Monday to Friday
No travel
Day Shift
ACKO Benefits
Submitted by Company
Cafeteria 
Work From Home Team Outings Education Assistance Soft Skill Training
Submitted by Employees
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ACKO Bangalore / Bengaluru Office Location
Bengaluru/Bangalore, Karnataka Office
Headquarter
#36/5, Hustlehub One East, Somasandrapalya, 27th Main Rd, Sector 2, HSR Layout
Bengaluru/Bangalore, Karnataka
560102
560102
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