Senior Salesforce Service Cloud

Consultation and Stakeholder Engagement:

o Work closely with clients to understand business requirements and objectivesConduct workshops, gather detailed requirements, and recommend best practices.

o Translate business needs into technical specifications and solution designs. Solution Design and Implementation:

o Design, configure, and implement Salesforce Service Cloud solutions, including Service Console, Omni-Channel, Knowledge Base, Case Management, and Lightning Experience. Create custom workflows, process builders, and other automations to optimize customer service processes.

o Collaborate with developers for custom code, integrations, and complex requirements

Functional Leadership: o Act as a functional expert to guide clients on best practices for Salesforce Service Cloud and Experience Cloud.

o Provide input on data modeling, process automation, and security configurations to meet project objectives.

o Support the development team in translating functional requirements into technical deliverables

Location- Bengaluru,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad,Remote,Delhi NCR