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NOC Monitoring Junior Engineer
Sopra Steria
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Project Description:
Monitor the events or alerts on monitoring tools, perform initial investigation, and raise with the Support team.
Experience in Service Desk Management and Voice Support with strong communication skills
Requirements:
- Minimum 1-2 Years experience in managing command center NOC activities at L1 or SME role.
- Help manage a team of Monitoring, who would be responsible for managing, incidents, Monitoring alerts, Event on the ticketing monitoring tools.
- Help the team to Log details of all incidents, Alerts/events and problems utilizing standard reporting methods.
- Help the team to Provide first-line fixes, utilize relevant procedures, or escalate problems.
- Use supplied checklists and ensure that the problems highlighted are followed up.
- Maintain procedures compliant with ITIL, the company s quality management system.
- Documenting and reporting on Monitoring team activities such as incident reports, problem resolution, and staff training activities.
- Develop key dashboards for service availability, uptime and utilization metrics and play the role for monitoring requirements for both Infra and Application.
- Strong Knowledge of Computer, IT infrastructure, networks, servers Monitoring tools like Zabbix, etc. along with their components.
- Escalate tickets to L2 and L3 as appropriate and follow up for the resolution.
- Strong working knowledge of ITSM tools like ServiceNow, SMAX, etc.
- Bachelor s degrees in engineering with relevant certifications in OCI AZURE Cloud environments equivalent experience
- Prior hands-on experience in troubleshooting production issues for multi-tenant, highly scalable applications, and persistent web-based IT applications
- Experience in OS platforms (Linux, Window and System Skills in z/OS etc.
- Strong oral and written communication skills to effectively engage, persuade, influence, and articulate technical issues and solutions to various stakeholders.
- Prior hands-on experience in troubleshooting production issues for multi-tenant, highly scalable application, and persistent web-based IT applications.
- Strong customer service orientation and the ability to build relationships across all departments.
- Maintain and Update Service Documents and SOP.
- Responsible for identifying potential problems and/or trends of repetitive Incidents
Good knowledge on Service Desk with written and oral communication skills.
Proficiency in Operating Systems, Active Directory, VPN, ServiceNow, and ITIL practices.
Experience with monitoring tools like Zabbix, SolarWinds, Centreon, CTLM and Nagios.
Expertise in Excel reporting, PowerPoint, and SOP documentation.
Ability to handle incidents, escalate issues, and ensure end-to-end resolution.
Willingness to work in a 24x7x365 environment.
Total Experience Expected: 00-01 years
Minimum graduate in any stream.
Employment Type: Full Time, Permanent
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What people at Sopra Steria are saying
Rating based on 2 Junior Engineer
reviews
Anonymous · Production, Manufacturing & Engineering
in New Delhi
Likes
Everything there is very good.
- Salary - Excellent
+6 more
Dislikes
Nothing there to dislike.
Junior Engineer salary at Sopra Steria
reported by
26
employees
Unlock
₹3.5
L/yr - ₹5
L/yr
18%
more
than the average Junior Engineer Salary in India
View more details
What Sopra Steria employees are saying about work life
based on 1.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Sopra Steria Benefits
Submitted by Company
Crèche & Day Care Executive Health Screening Bonhomie Policy Employee assistance program (EAP)
Submitted by Employees
View more benefits 
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Sopra Steria Noida Office Locations
Noida Office
Headquarter
Sopra Steria India, Seaview Special Economic Zone, Building 4, Plot No. 20 & 21, Sector-135
Noida
Uttar Pradesh 201304
Uttar Pradesh 201304
Noida Office
New Campus Tower B
B-9, Block B
Sector 132
Noida - 201304
Uttar Pradesh India
Noida
201304
201304
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