EUSP Regional Infrastructure Lead

EUSP Regional Lead will be part of the India Infrastructure Services team who will support a particular region for the end user related services. The concerned person will be responsible for strategy, direction, execution, and support of several platforms like O365, Active directory, SMTP (mail relay), MECM/SCCM etc.

The Regional Lead will work closely with Global teams and partner vendors managing M365, AD and Unified Communication services for the region. Candidate will work closely with business and various IT teams for work related to business requirements, IT Security & Compliance, refine Digital Workplace Operations & enhance/optimize End User Experience by providing self-service options through automation. Candidate will be required to strengthen the workplace governance process and deliver Technology Services Projects and Operations within budgets established. Candidate will also provide technical and architectural leadership to the team.

We would like to hire a professional with a track record of continuous improvement and delivering impactful IT change, projects. An ideal candidate will have diverse 15+ years including Leadership and People Management experience as the employee will be required to build/grow a team, use existing resources and source externally if needed.

[Qualifications]

• Education: Bachelor s degree in Information Systems, Information Technology (IT), Computer Science, Engineering, related programs, or equivalent experience.
• Min 15 years of total IT experience including Leadership, People and Project and Product management
• Good understanding of M365 suite of products like Exchange, Teams, Viva SharePoint, One Drive, Power platform etc
• Project/Service Delivery Management experience of 8+ years
• People management experience of 5+ years
• Experience in implementing new tech solutions, integrations, and migration of apps
• Experience on Microsoft products and services. Demonstrated exposure in field of Enterprise Licensing
• Drive efficiency through automation, leverage self-service provisioning capability
• Strong leadership qualities with conflict management and resolution
• Product and People Management skills
• Strategic and creative thinking to analyse issues that may arise and create solutions
• Customer focused, a team player and able to work on multiple tasks with minimal supervision
• Able to demonstrate initiative and proactive approach on tasks
• Strong interpersonal, analytical, and influencing skills
• Excellent verbal and written communication skills
• Self-motivated, disciplined, and good team player. Ability to work unsupervised and take responsibility
• Ability to respond positively to feedback and implement change in process and procedure as needed
• Preferred PMP/ITIL and MS certification

[Good to have Skills]

• Microsoft 365 Certified
• Active Directory
• PMP/Prince2 Certified

[Responsibilities and Duties]

• Manages the direction on regional strategy for M365 Suite aligned to global company roadmap
• Optimize the license usage by developing dashboards and build automated process around allocation and decommission of licenses
• Build and manage a standard governance process for Digital Workplace team
• Promote adoption of M365 tools and Champion end user education, learning and communication on M365 Applications and resources
• Manage Vendor relationship and develop regular rhythm and identify KPI s and reporting
• Always look out for opportunities to optimize cost and enhance end user experience
• Identify gaps and remediation plan by undertaking Workshops, Health Assessments, Audits of platform, Configuration and Policy Audit along with permissions
• Follow the Project, Change and Process management disciplines and strive for continuous improvement in company-wide end user experience and device management.
• Demonstrate clarity in thought in IT impacted discussions involving new or evolving business needs for tech
• Monitor emerging technology trends within assigned product / technology areas to make recommendation
• Work with support teams. Participate in subject matter guidance / troubleshooting for escalated support tickets and application issues
• Ensure timely delivery of all Requests and projects
• Follow Project management practices, develop and maintain SOP s and KB Articles
• Manage Incident, Request and Demand Operations on agreed SLA
• Supervisory Responsibilities:
  • Managing a small team of SMEs/L2/ L3 Engineers
  • Monitoring & reviewing work of staff members, including conducting annual performance reviews
  • Ensuring staff compliance with all company policies
  • Participate in hiring and recruitment efforts including interview of employees
  • Induction, Training, and continuous mentoring of team
• Any other duties as assigned

EUSP Regional Lead will be part of the India Infrastructure Services team who will support a particular region for the end user related services. The concerned person will be responsible for strategy, direction, execution, and support of several platforms like O365, Active directory, SMTP (mail relay), MECM/SCCM etc.

The Regional Lead will work closely with Global teams and partner vendors managing M365, AD and Unified Communication services for the region. Candidate will work closely with business and various IT teams for work related to business requirements, IT Security & Compliance, refine Digital Workplace Operations & enhance/optimize End User Experience by providing self-service options through automation. Candidate will be required to strengthen the workplace governance process and deliver Technology Services Projects and Operations within budgets established. Candidate will also provide technical and architectural leadership to the team.

We would like to hire a professional with a track record of continuous improvement and delivering impactful IT change, projects. An ideal candidate will have diverse 15+ years including Leadership and People Management experience as the employee will be required to build/grow a team, use existing resources and source externally if needed.

[Qualifications]

• Education: Bachelor s degree in Information Systems, Information Technology (IT), Computer Science, Engineering, related programs, or equivalent experience.
• Min 15 years of total IT experience including Leadership, People and Project and Product management
• Good understanding of M365 suite of products like Exchange, Teams, Viva SharePoint, One Drive, Power platform etc
• Project/Service Delivery Management experience of 8+ years
• People management experience of 5+ years
• Experience in implementing new tech solutions, integrations, and migration of apps
• Experience on Microsoft products and services. Demonstrated exposure in field of Enterprise Licensing
• Drive efficiency through automation, leverage self-service provisioning capability
• Strong leadership qualities with conflict management and resolution
• Product and People Management skills
• Strategic and creative thinking to analyse issues that may arise and create solutions
• Customer focused, a team player and able to work on multiple tasks with minimal supervision
• Able to demonstrate initiative and proactive approach on tasks
• Strong interpersonal, analytical, and influencing skills
• Excellent verbal and written communication skills
• Self-motivated, disciplined, and good team player. Ability to work unsupervised and take responsibility
• Ability to respond positively to feedback and implement change in process and procedure as needed
• Preferred PMP/ITIL and MS certification

[Good to have Skills]

• Microsoft 365 Certified
• Active Directory
• PMP/Prince2 Certified

[Responsibilities and Duties]

• Manages the direction on regional strategy for M365 Suite aligned to global company roadmap
• Optimize the license usage by developing dashboards and build automated process around allocation and decommission of licenses
• Build and manage a standard governance process for Digital Workplace team
• Promote adoption of M365 tools and Champion end user education, learning and communication on M365 Applications and resources
• Manage Vendor relationship and develop regular rhythm and identify KPI s and reporting
• Always look out for opportunities to optimize cost and enhance end user experience
• Identify gaps and remediation plan by undertaking Workshops, Health Assessments, Audits of platform, Configuration and Policy Audit along with permissions
• Follow the Project, Change and Process management disciplines and strive for continuous improvement in company-wide end user experience and device management.
• Demonstrate clarity in thought in IT impacted discussions involving new or evolving business needs for tech
• Monitor emerging technology trends within assigned product / technology areas to make recommendation
• Work with support teams. Participate in subject matter guidance / troubleshooting for escalated support tickets and application issues
• Ensure timely delivery of all Requests and projects
• Follow Project management practices, develop and maintain SOP s and KB Articles
• Manage Incident, Request and Demand Operations on agreed SLA
• Supervisory Responsibilities:
  • Managing a small team of SMEs/L2/ L3 Engineers
  • Monitoring & reviewing work of staff members, including conducting annual performance reviews
  • Ensuring staff compliance with all company policies
  • Participate in hiring and recruitment efforts including interview of employees
  • Induction, Training, and continuous mentoring of team
• Any other duties as assigned