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45 Sonata Software Jobs
Senior Digital Engineer
Sonata Software
posted 5mon ago
Job Description
- Technical Customer Support Engineer for Cognitive Services
- Provide exemplary customer support experience for Microsoft's Azure Cognitive Services.
- Own, troubleshoot, and resolve customer technical issues through collaboration, troubleshooting best practices, and transparency within and across teams.
- Identify cases requiring escalation, whether technically or strategically, and collaborate with relevant teams.
- Create and maintain incident management requests to product or engineering groups.
- Contribute to case deflection initiatives, automation, and self-help resources to enhance customer and engineer experiences.
- Offer ramp activities, knowledge sharing, technical coaching, and mentoring to fellow engineers.
- Foster technical collaboration and engagement beyond CSS, including Product Engineering teams, Services, Support, and Regions.
- Proficiency in Azure Cognitive Services, including LUIS, SDK app, and ML model prediction accuracy.
- Strong coding skills in Python and C#, with knowledge of C++ and/or Java.
- Debugging and validation expertise in backend logs.
- Deep understanding of API utilization, including calling API's, Rest API communication, endpoint, authentication, debugging, and traces.
- Experience with Azure and AWS cloud development.
- Familiarity with OpenAI (an added advantage).
- Troubleshooting and resolving technical issues related to machine learning frameworks and tools.
- Effective communication and interpersonal skills for interactions with customers and cross-functional teams.
Employment Type: Full Time, Permanent
Functional Areas: Software/Testing/Networking
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What people at Sonata Software are saying
Rating based on 34 Digital Engineer
reviews
Anonymous · Engineering - Software & QA
in Bangalore / Bengaluru
Very good company to work and upskill in any competency as the learning culture is very good among all employees and companys learning portal.
- Skill development - Excellent
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