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1 Wartsila Solution Manager Job
Solution Manager - ICT Hosting Service
10-15 years
Mumbai, Navi Mumbai
1 vacancy
Solution Manager - ICT Hosting Service
Wartsila
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
This role requires technical expertise, client management, and strategic thinking to create innovative and cost-effective hosting solutions tailored to customer needs.
Key Responsibilities
1.
Solution Development
Manage ICT hosting service solutions, including private cloud, data Center, backup, storage, and infrastructure services.
2.
Service Delivery
Ensure services are delivered on time, within scope, and meet defined SLAs and quality standards.
Build smarter, agile processes and keep knowledge articles updated.
Manage escalations and incident & support ticket lead times.
Participate in ICT service delivery projects.
3.
Stakeholder Engagement
Coordinate with internal teams, vendors, and external partners to drive solution success.
Help the Service Manager and Service Owners in designing future strategies for ICT Production Hosting.
4.
Service Management and Optimization
Manage the lifecycle of ICT hosting services in CMDB, including upgrades, patches, and decommissioning.
Ensure software asset license management.
Monitor performance metrics and implement continuous improvements.
Ensure server class baseline security.
Work closely with the Security team to address security risks and threats.
5.
Asset and Risk Management
Run hosting services, ensuring cost efficiency and optimization.
Identify and mitigate risks related to solution delivery and operations.
Required:
Bachelors degree in computer science, Information Technology, or a related field.
10+ years of experience in ICT hosting services, cloud solutions, or a related domain.
Proven experience in solution design, delivery, and management.
Strong knowledge of hosting environments, including public/private cloud, virtualization, and Data Center technologies.
Excellent stakeholder management and communication skills.
Certifications such as ITIL, VMware, Microsoft Certification.
Strong analytical and problem-solving skills.
Ability to balance technical knowledge with business understanding.
Cross-functional collaboration skills.
Strong organizational and project delivery skills.
Customer-centric approach and ability to build a positive culture.
Strong understanding of ITIL practices.
Excellent English, both written and verbal.
Minimum of 10 years of experience in ICT Production Hosting Solutioning or equivalent.
Employment Type: Full Time, Permanent
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Wartsila Benefits
Health Insurance 
Job Training 
Free Transport 
Soft Skill Training 
Team Outings 
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