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3.9

based on 532 Reviews

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1 Diebold Nixdorf Solution Expert Job

Solution Expert (Level 3)

Diebold Nixdorf

 · 

3.9

 based on 532 Reviews

2-4 years

Hyderabad / Secunderabad

1 vacancy

Solution Expert (Level 3)

Diebold Nixdorf

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Mechanical Engineering Software Configuration Management Operations Training Problem Management Performance Improvement

Job Description

Provides technical support to DN Services, Service Partners and Customers, based on expert knowledge of DN-serviced products and solutions. Starting point for structured problem management in the DN Incident & Problem Management process. Identifies, analyzes, addresses and resolves technical problems. Supports technical escalations as a well as improvement initiatives. Adopts and provides technical product trainings and ensures communication and feedback of service-relevant information to / from country services units. Develops, implements, maintains and advises on service processes and standard operational procedures. Initiates, manages or supports customer, fleet and product performance improvement projects and initiatives.

Required Qualifications

  • Diploma or equivalent work experience required.
  • Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Support.
  • Good business English skills (Written and spoken).
  • Provides technical Support for an assigned technician group, customers or small set of products / services.
  • Identifies and troubleshoots complex technical problems ( For Example, related to mechanical, mechatronic, electronic, SW configuration and integrational issues) - also in co-operation with other DN Support functions ( For Example, M&S, SW PS).
  • Works on assigned cases and task queues by following the proper case management protocols, prioritizing urgent requests, updating and escalating cases in alignment with supervisor.
  • Analyzes technical issues and configuration topics, calling in and evaluating defective materials, trace and log files and determining reproduction steps and performing root cause analyses.
  • Provides technical trainings, on-site-support and manages product-related technical escalations.
  • Supports the integration of product- and solution specific information ( For Example, service bulletins, FCO, Train-the-Trainer input) into standard services practices.
  • Supports localization of services-relevant content.
  • Regularly supports improvement projects.

    • Employment Type: Full Time, Permanent

    Functional Areas: Other

    Read full job description

    Prepare for Solution Expert roles with real interview advice

    People are getting interviews at Diebold Nixdorf through

    (based on 28 Diebold Nixdorf interviews)
    Job Portal
    Walkin
    Referral
    Company Website
    Campus Placement
    47%
    21%
    7%
    7%
    4%
    14% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What Solution Expert at Diebold Nixdorf are saying

    Solution Expert salary at Diebold Nixdorf

    reported by 5 employees with 4-9 years exp.
    ₹5 L/yr - ₹7.5 L/yr
    60% less than the average Solution Expert Salary in India
    View more details

    What Diebold Nixdorf employees are saying about work life

    based on 532 employees
    67%
    58%
    53%
    78%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Diebold Nixdorf Benefits

    Submitted by Company
    Free Transport
    Health Insurance
    Work From Home
    Job Training
    Submitted by Employees
    Health Insurance
    Free Transport
    Job Training
    Work From Home
    Soft Skill Training
    Cafeteria +6 more
    View more benefits

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    Diebold Nixdorf Hyderabad / Secunderabad Office Locations

    View all
    Hyderabad / Secunderabad  (3)
    Hyderabad Office
    Diebold Hma Private Limited, Flat No-302, Central Court Apartment, Raj Bhavan Road, Somajiguda, Somajiguda Hyderabad
    Telangana 500082
    Hyderabad Office
    Diebold Systems Private Limited, 9th Floor, Vega Building, The V-Ascendas IT Park, Plot No 17, Software, Units Layout, HITEC City, Inorbit Mall Road,D Block, Madhapur Hyderabad
    Telangana 500081

    Solution Expert (Level 3)

    2-4 Yrs

    Hyderabad / Secunderabad

    5mon ago·via naukri.com
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