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1 Microland Solution Architect Job

Solution Architect - Digital Workplace

3-5 years

Bangalore / Bengaluru

1 vacancy

Solution Architect - Digital Workplace

Microland

posted 4mon ago

Job Description

Required Skills
Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters
Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc
Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks
Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement

Education Qualification :
Any Graduate (Engineering / Science)

Certification Mandatory / Desirable :
Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201

Delivery Skills:
1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.
2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer
- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)
- Ensure tickets are closed post user or customer communication
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Employment Type: Full Time, Permanent

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What Solution Architect at Microland are saying

3.3
 Rating based on 4 Solution Architect reviews

Likes

Job security and work culture

  • Salary - Good
  • +6 more
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Career opportunities

Read 4 Solution Architect reviews

Solution Architect salary at Microland

reported by 14 employees with 4-18 years exp.
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₹11 L/yr - ₹34 L/yr
16% less than the average Solution Architect Salary in India
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What Microland employees are saying about work life

based on 1.6k employees
60%
47%
67%
85%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Microland Benefits

Soft Skill Training
Health Insurance
Job Training
Team Outings
Work From Home
Cafeteria +6 more
View more benefits

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Microland Jaipur Office Locations

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Jaipur Office
Microland [India] Ltd., 220, 2nd Floor, Jaipur Tower, MI Road, Kanti Nagar Jaipur
Rajasthan
Jaipur Office
Microland India Limited, 41, Shri Ram Pura Colony, Arham, Civil Lines, Civil Lines Jaipur
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