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16 SolarEdge Technologies Jobs

Technical Voice Support Specialist (Night Shift)

0-3 years

Bangalore / Bengaluru

1 vacancy

Technical Voice Support Specialist (Night Shift)

SolarEdge Technologies

posted 30d ago

Job Role Insights

Fixed timing

Job Description

This role involves providing exceptional voice support to our US-based customers while working closely with regional stakeholders in our office in India..
This position requires working exclusively in night shifts(US Time Zone) and Voice Support.**.
What will you be doing.
Handle inbound calls from US customers, addressing their queries and concerns with patience and professionalism.
Navigate cultural differences and potential language barriers with tact and understanding.
Troubleshoot and resolve customer issues related to our products and services.
Collaborate effectively with regional stakeholders to ensure seamless customer experience.
Work closely with the local Indian team to improve processes and share insights.
Maintain accurate records of all customer interactions in our CRM system.
Contribute to the continuous improvement of our support processes and knowledge base.
Participate in regular training sessions to stay updated on product knowledge and customer service best practices.
Requirements:.
Excellent English communication skills, both verbal and written.
Ability to understand and work with various accents, particularly American accents.
1-3 years of experience in customer support, preferably in a voice support role.
Strong problem-solving skills and ability to think on your feet.
Engineering or technical qualification is a must..
Patient and empathetic approach to customer service.
Proficiency in using CRM systems and basic computer skills.
Ability to work night shifts to align with US time zones.
Familiarity with the tech industry is a plus.
What We Offer (Optional).
Competitive salary and benefits package.
Opportunities for career growth and skill development.
A diverse and inclusive work environment.
Regular training and upskilling programs.
Transportation and meal allowances for night shift workers.
SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance..
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Employment Type: Full Time, Permanent

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What people at SolarEdge Technologies are saying

What SolarEdge Technologies employees are saying about work life

based on 14 employees
56%
100%
50%
67%
Strict timing
Monday to Friday
No travel
Night Shift
View more insights

SolarEdge Technologies Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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