We are looking for Application support engineer who will be responsible for the operational support and to ensure the availability and consistent performance of our corporate applications. Taking ownership of application related problems & pursues problem resolution and root cause analysis.
Incident management
Problem management
Change management
Key Accountabilities:
Support:
Address user tickets.
Troubleshoot the issues.
preventive maintenance
Pro-active check of applications
Record technical issues and solutions in logs.
Should handle unresolved issues.
Help to create technical documentation and manuals.
Skills and Knowledge
Excellent in working directly in a customer service environment.
Knowledge of Application programming language like Java, PHP
Knowledge of Database like Oracle, SQL
Knowledge of Linux and Windows OS is preferable but not mandatory.
Excellent interpersonal skills are essential.
Strong work ethics as well as excellent oral and written communication skills.
Educational Qualifications:
B-Tech / BE/Diploma in Computer science
Relevant and total years of Experience:
1-3 years of experience as Application Support Engineer.