- Monitor and respond to customer comments, messages, and inquiries across social media platforms (Facebook, Instagram, Quora, etc.).
- Address and resolve negative feedback in a timely and professional manner.
- Engage with customers in a friendly and brand-consistent tone.
- Track and analyze social media performance metrics.
- Collaborate with the marketing team to create engaging content and campaigns.
- Ensure social media presence aligns with brand guidelines and objectives.
- Stay up-to-date with trends in social media and digital marketing.
Employment Type: Full Time, Permanent
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