Senior Business Analyst

About Digital Technology

We re not yesterday s IT department, were Digital Technology. The world around us keeps changing and so do we. We re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them

Emerging Technology Group

Emerging Technology Group (ETG) is ServiceNow s DT internal incubation group. Being customer zero for ServiceNow products we ensure the products works for us internally and delivers value as it gets in hands of our customers. As Customer Zero we implement all our technology workflows and deliver the best experience. With AI everywhere we are responsible for AI Experiences which cuts across the enterprise like Search, Conversational Interfaces, Automation, and helping our DT developers to be productivity to build enterprise grade products on ServiceNow Platform.

We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow s Intelligent platform.

If you enjoy learning, growing and making an impact, you will love being in this role. You get exposure to every facet of a business and can make a meaningful impact on the business and on the people who work there. You will face new challenges and priorities every day, which can be invigorating and challenge your thought process

What our team values:

• Being humble and having each other s backs

• Learning new things and sharing expertise with each other by answering a quick question on teams, pairing on a feature, or leading a lunch and learn session

• Producing high quality work, we re proud of, and not taking shortcuts

• Having fun we like to joke around, eat lunch together, and even hang outside of work

• Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)

We are seeking a highly skilled and experienced Senior Business analyst to lead and drive the business operations team in ETG (Emerging Technologies group).

Key Responsibilities:

• Automate and improve associa