Associate - Customer Success - Talent Acquisition Services Firm (1-4 yrs)

- Join a market leader within Other Services

- A role that offers a breadth of learning opportunities

- Fantastic work culture

Our client provide a variety of talent acquisition services through our domain expertise established for decades that help our clients in IT and non IT industries find talent and improve skills.

The Job:

You will be responsible for :

- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.

- Partnering with the sales team to ensure that new customers are onboarded successfully.

- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.

- Ensuring a high level of customer renewals.

- Building strong product expertise and providing training & ongoing support as required.

- Providing feedback and advocacy on customer pain-points to internal teams.

- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.

- Ensuring all standards and procedures are followed and maintained.

- Answering queries and resolving issue relating to usage of standard applications and IT services.

- Providing monthly help desk reports.

Ideal Candidate:

- You possess a Degree/Diploma in Computer Science, Engineering or related field.

- You have at least 1 year experience, ideally within a Customer Success or Helpdesk/Technical Support role.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You have excellent communication and interpersonal skills.

- You possess strong analytical skills and are comfortable dealing with numerical data

- You are a strong team player who can manage multiple stakeholders

- You are adaptable and thrive in changing environments