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Sleek Tech

Compare

3.9

based on 4 Reviews

9 Sleek Tech Jobs

Billing Operations Lead

Sleek Tech

3.9

based on 4 Reviews

3-6 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Billing Operations Lead

Sleek Tech

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Medical Billing Customer Support Operations Venture Capital Key Account Management

+ 2 more

Job Description

As Billing Operations Lead , you will be responsible for managing the end-to-end billing process , ensuring a seamless and efficient experience for clients from onboarding to renewals, ongoing ad hoc billing, and upgrades/upsells . You will play a critical role in optimising our revenue operations, ensuring accuracy in invoicing, and driving customer satisfaction. This role sits at the intersection of finance, customer success, and operations , ensuring that billing processes support both business growth and client needs.

What You ll Be Responsible For:

Be the internal champion for our clients - own and optimise billing operations, ensuring smooth, transparent, and client-friendly processes.
Manage the full billing lifecycle - oversee billing for new clients, renewals, ongoing ad hoc charges, and upgrades/upsells , ensuring accuracy and efficiency.
Monitor and improve billing satisfaction - proactively identify and resolve billing issues to maintain high customer trust and satisfaction.
Support revenue growth through billing operations - support upselling and cross-selling efforts by ensuring clients have a seamless experience when adding new services.
Handle day-to-day billing inquiries and requests - respond to client concerns related to invoices, payments, and subscription changes in a timely and professional manner.
Drive process improvements - enhance internal billing operations, reporting, and compliance to support scalable growth.
Be part of building a rocket ship - in a traditionally "unsexy" industry, but with massive opportunities for innovation and efficiency!

3+ years of experience in billing operations, customer success, account management, customer support, or a similar role with direct responsibility for managing invoices, renewals, and revenue-related proc

Employment Type: Full Time, Permanent

Read full job description