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13 SIXT Research & Development Jobs

IT Support Engineer I

3-7 years

Bangalore / Bengaluru

1 vacancy

IT Support Engineer I

SIXT Research & Development

posted 5mon ago

Job Role Insights

Flexible timing

Job Description

  • You are part of central acceptance of incident reports via a defined telephone number, problem reports from end users
  • You support and collaborate with team members across countries.
  • You will own all incidents and fault requests including prioritizations, classification and routing.
  • You will resolve complex technical issues efficiently with IT Software and prioritising a high volume of IT support tickets on Service-Now.
  • You will contribute to Active notification of users about the current processing status.
  • You will Jointly define, update escalations and follow communication matrix.
  • You will explore and learn knowledge base on Service Now which is available with over 2,000 articles.
  • You show extreme work ethics and integrity to Define the SLA s.
  • You are comfortable working on rotational shifts.
  • Must have fulltime Bachelor s Degree preferably B.Sc (CS) / BCA / BE / B.Tech.
  • 3+ years of relevant work experience in IT Support.
  • Strong experience on MAC OS and Windows systems.
  • Good experience working on Azure Cloud

Employment Type: Full Time, Permanent

Functional Areas: IT Hardware & Telecom

Read full job description

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What people at SIXT Research & Development are saying

What SIXT Research & Development employees are saying about work life

based on 46 employees
97%
97%
47%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

SIXT Research & Development Benefits

Cafeteria
Work From Home
Health Insurance
Free Transport
Team Outings
International Relocation +6 more
View more benefits

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