1 Simfoni Job

Act as the primary point of contact for clients, ensuring smooth onboarding, adoption, and continued engagement


Drive customer success strategies by understanding client needs and aligning our solutions to deliver measurable value


Partner with clients to analyse spend data, procurement trends, and supplier insights to help them make data-driven decisions


Work closely with internal teams (data, delivery, and product) to ensure timely resolution of customer queries and feature enhancements


Lead quarterly business reviews (QBRs) with clients, presenting key insights, ROI, and recommendations


Identify upsell and cross-sell opportunities to expand client usage and engagement


Monitor key customer health metrics and proactively address any risk of churn

We employ high-performing individuals with strong interpersonal and communication skills

We are looking for individuals who are/ have:

8-10 years of experience in spend analytics, procurement, supply chain, or related fields


Strong understanding of procurement processes, supplier management , and cost optimization


Hands-on experience with spend analytics tools, data visualization, and reporting


Excellent communication, presentation, and stakeholder management skills


Ability to work with data teams and delivery teams to ensure client success


Proven track record of driving customer retention, growth, and satisfaction


Experience in SaaS-based procurement analytics solutions is a plus