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31 Sify Technologies Jobs

Sify - Manager - Customer Experience (8-10 yrs)

8-10 years

Sify - Manager - Customer Experience (8-10 yrs)

Sify Technologies

posted 2d ago

Job Role Insights

Flexible timing

Job Description

Job Description:


- Customer Experience is vital to our long-term profitability.

- We are hiring for a CEM to own and drive success for our customers.

- This role includes responsibilities for Customer Success activities (support, services, adoption, advocacy, retention, etc) and outcomes renewals, up-sell, etc.

Responsibilities:

- Drive Customer Success Outcomes.

- Increase renewal rates and reduce churn.

- Expand our revenue in accounts through cross-sell and up-sell.

- Influence future lifetime value through higher services adoption, customer satisfaction and overall health scores.

- Planning Service Governance Reviews for Top Accounts.

- Define and Optimize Customer Lifecycle.

- End to End customer life cycle management.

- Technical service reviews with clients and mitigate problem areas.

- Develop listening points in journey usage, satisfaction, etc.

- Identify opportunities for continuous improvement.

- Learn from best practices in industry.

- Represent and communicate the "voice of the customer".

- Measure Effectiveness of Customer Success.

- Achieve allocated sales and revenue targets.

- Lead and own contract renewals in collaboration with account management and finance where needed.

- Tracking Project Delivery & Support escalations.

- Liaising with cross-functional teams and ensuring overall improvement in customer satisfaction index.

- Track and report on renewal, expansion and upsell pipeline.

- Inspire Customer Success Across Company.

- Create culture of Customer Success for the region.

- Align with Marketing team around marketing strategies for existing clients.

- Align with Sales around cross-sell and up-sell and focus on selling with a retention focus.

Required Experience/Skills:

- Preferably engineering background.

- 8+ years' experience in leading customer-facing organizations.

- Demonstrated experience presenting to and building relationships with functional and C-level executives.

- Should possess fair knowledge of Telecom Network, Cloud, Data Center and Managed Services.

- Exposure in handling Enterprise / SMB Accounts.

- Ideally combined background of post-sale and sales experience.

- Strong empathy for customers and passion for revenue and growth.

- Deep understanding of value drivers in recurring revenue business models.

- Analytical and process-oriented mindset.

- Strong Customer Service experience.

- Effective time management with an ability to multitask.

- Excellent communication and presentation skills.


Functional Areas: Other

Read full job description

Prepare for Customer experience Manager roles with real interview advice

Top Sify Technologies Customer experience Manager Interview Questions

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What people at Sify Technologies are saying

5.0
 Rating based on 1 Customer experience Manager review

Likes

Good place to work many things to work

  • Salary - Excellent
  • +6 more
Dislikes

Incremental improvements

Read 1 Customer experience Manager review

Customer experience Manager salary at Sify Technologies

reported by 14 employees with 5-21 years exp.
₹10.3 L/yr - ₹18.5 L/yr
55% more than the average Customer experience Manager Salary in India
View more details

What Sify Technologies employees are saying about work life

based on 1.7k employees
65%
43%
47%
97%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Sify Technologies Benefits

Submitted by Company
Soft Skill Training
Health Insurance
Job Training
Work From Home
Submitted by Employees
Soft Skill Training
Health Insurance
Job Training
Work From Home
Cafeteria
Education Assistance +6 more
View more benefits

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Sify Technologies Chennai Office Location

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Chennai, Tamil Nadu Office
Headquarter
Sify Technologies Limited, II Floor, TIDEL Park, No.4, Rajiv Gandhi Salai, Taramani Chennai – 600113 Chennai, Tamil Nadu
600113

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