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ServiceNow ITSM Consultant
Siemens Energy
posted 14hr ago
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Flexible timing
Key skills for the job
Job Description
A Snapshot of Your Days
You will be designing and leading implementation / enhancement of ITSM practices using ServiceNow. Collaborating with IT Leadership, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
How You ll Make an Impact / Responsibilities Maintain deep, comprehensive knowledge of ServiceNow s capabilities and constraints.
Understand the requirements from multiple stakeholders and advise on design and strategy of Service Now Portal by providing technical inputs
Ensure to minimize the degree of platform customization and utilize Out of the box features to accomplish user requirements
Work closely and provide governance to the development team (internal / external) to get the requirements implemented within the committed timeframe and desired quality
Continuously explore new features provided in the platform with every new release and accordingly strive for improvements in the existing set-up
Coordinate the management of complex issues that may arise as the Portal service seeks to deliver benefits.
Define technical solutions aligned with client business problems at an architectural and design level of detail
Advise on integration of ServiceNow with other applications and toolsets
Provide strategic guidance to teams and project managers.
Your opportunities for personal growth - be part of an international, multicultural and diverse team
- work independently
- work creatively
- Masters or Bachelor s degree in IT / Computer Science
- Detailed knowledge of ServiceNow at an architectural level. Knowledge of other ITSM tools at a similar level would be an advantage.
- Superior written and oral communication skills.
- 7-9 years of experience in a similar role with hands-on experience in:
- ServiceNow Integration with different systems
- CMDB design principles with a focus on CSDM model
- Agile Service Management (release and deployment strategies)
- ServiceNow architecture understanding and technical support documentation skills
- Understands ServiceNow coding and design standards
- Demonstrate ability to evaluate constraints, risks and dependencies
- Proactive on reporting issues and risks, take part in team meetings, share ideas and work towards improving platform
- Strong interpersonal communication and consultation skills with an ability to present ideas in user-friendly language.
- ServiceNow Certifications (Administrator and Implementation Specialist) preferred
- Implement according to business/process requirements, based on good design principles, with evaluation of potential issues and possible solutions
- Expected to research, self-study and attain/retain accreditations on ServiceNow
- Experience working in a team-oriented, collaborative global environment
Who is Siemens Energy
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we re also using our technology to help protect people and the environment.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy:https: / / www.siemens-energy.com / employeevideo
Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits - Under our motto #BetterTogether, we offer our employees the opportunity to work flexibly and remotely. But our offices also leave nothing to be desired and offer space for inspiring collaboration and creativity.
- Our people are our most valuable asset. We in Siemens Energy care for your good health & wellbeing. Accordingly, we offer Home Collection based Preventive Health Check-up to our employees and their family.
- The professional and personal development of our employees is very important to us. We give them the opportunity to learn and develop in a self-determined way. Various attractive programmes and measures are available for this purpose.
- Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowered to decide on the best Possible net income out of the same fixed individual base pay on a monthly basis.
We value equal opportunities and welcome applications from people with disabilities.
Jobs & Careers: https: / / www.siemens-energy.com / global / en / company / jobs.html Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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