Office Support Executive

Role & responsibilities

Administrative (50%)

• Reporting and Assistance: Assist with administrative tasks and provide timely updates.
• Front Desk Management: Answer and forward front desk-related phone calls to respective departments.
• Appointment Scheduling: Coordinate and confirm appointments, meetings, and events.
• Visitor Management: Greet and assist visitors professionally and courteously.
• Mail and Document Handling: Handle inquiries, sort mail, and manage copying, scanning, and filing tasks.
• Office Supplies Management: Monitor stock levels and place orders for replacements.
• Event Support: Assist in organizing university exhibitions, SI-Global events, and seminars

Global Support Centre (50%)

• Outbound Calling: Make ~90 outbound calls daily on the allocated database using CRM.
• CRM Updates: Accurately and promptly update lead statuses in the CRM system.
• Follow-ups: Use multi-channel communication (Calls, Emails, WhatsApp) to follow up with students.
• Priority Leads: Ensure prompt calling for priority leads as shared by the Regional Manager.
• Reporting: Provide regular updates on lead statuses to GSC Managers.
• Lead Generation: Maximize lead generation from the database while adhering to lead transfer processes.
• Product Knowledge: Stay informed about the organizations offerings, destinations, and services.

• Education: Any Graduate

Preferred candidate profile

• 24 years of experience in a BPO/Call Centre or similar environment is an advantage.
• Experience in outbound calling and lead management.

Technical Skills:

• Proficiency in MS Office applications.
• Familiarity with CRM software and calling platforms is a plus

Perks and benefits

• Competitive Salary
• Career Growth Opportunities
• Comprehensive Insurance Coverage (Medical, Life, and Accidental)
• NPS Opt-In
• Employee Assistance Program for mental and emotional well-being
• Dynamic & Inclusive Company Culture

Interested applicants can share their CV on prachi.b@studyin-uk.com