58 Shiprocket Private Limited Jobs

Role & responsibilities:

• Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.
• Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.
• Understand the customer grievances and provide appropriate resolution.
• Liaising with different verticals to get the end resolution for the customer.
• Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
• Take a customer-focused approach to handle complaints and escalations.
• Strong follow-up required on all the assigned cases to provide resolution within the framed timelines.
• Ensure that all written communication is carried out as per the customer care procedures

Requirements:

• Minimum 12 months of experience in handling escalations on the Social Media Platform
• Customer Centric approach
• Excellent written & verbal communication skills
• Ready to work for 6 days a week with 9 hrs shift in between 09:00am to 09:00pm
• Open to rotational week off