1 Shell Infotech Job

Primary Skills :

- Service Now(CMDB + ITAM)

- Service Now with CMDB expert

ServiceNow Developer :

This role focuses on the technical development aspects of ServiceNow. They develop custom applications, integrations, scripts, and automations to extend the functionalities of ServiceNow beyond its out-of-the-box capabilities.

ITAM Expertise :

- Collaborate with business stakeholders to understand IT asset management needs and challenges.

- Design and implement ITAM processes and workflows within ServiceNow's ITAM modules.

- Configure ITAM modules for software license tracking, hardware asset management, and contract management.

- Develop reports and dashboards to visualize IT asset data and optimize IT spending.

Development Skills :

- Develop custom applications, scripts, and automations using ServiceNow scripting languages (e.g., JavaScript) to extend ITAM functionalities.

- Integrate ServiceNow ITAM with other modules (e.g., ITSM, CMDB) for a holistic IT service management experience.

- Integrate ServiceNow ITAM with external systems (e.g., accounting systems, license management tools) for data exchange and automation.

Additional Skills :

- Strong understanding of ServiceNow ITAM architecture, functionalities, and best practices.

- Working knowledge of IT asset management principles and methodologies (e.g., ITIL, SAM).

- Experience with ServiceNow development best practices and tools.

- Excellent analytical and problem-solving skills.

- Strong communication, collaboration, and interpersonal skills.

- Ability to manage multiple projects simultaneously and meet deadlines.