Computer Hardware Technical Support Specialist - Voice process

We are seeking a skilled and dedicated Computer Hardware Technical Support Specialist .This position requires a deep understanding of computer components, peripherals, and diagnostic tools, as well as excellent communication and customer service skills.
Key Responsibilities:
Provide technical support to customers via phone, email, or chat regarding hardware issues, installations, and troubleshooting.
Diagnose and resolve hardware-related issues, including desktops, laptops, printers, network devices, and other peripherals.
Perform system and hardware upgrades, installations, and replacements.
Assist with the configuration of hardware components, ensuring compatibility with software and other system elements.
Maintain and update documentation related to technical issues, resolutions, and system configurations.
Guide customers through hardware troubleshooting steps, from initial diagnosis to resolution.
Collaborate with cross-functional teams (such as software support, IT, and network teams) to resolve complex hardware problems.
Provide preventive maintenance recommendations to ensure longevity and performance of hardware devices.
Test, calibrate, and configure newly purchased hardware.
Maintain up-to-date knowledge of computer hardware products and emerging technology trends.
Escalate complex or unresolved technical issues to senior staff or management as needed.
Ensure high levels of customer satisfaction through timely resolution and professional communication.

Qualifications:
Proven experience in computer hardware support or technical troubleshooting.
In-depth knowledge of computer hardware components (motherboards, CPUs, RAM, hard drives, printers, etc.).
Experience with diagnostic tools and utilities for identifying hardware issues.
Ability to troubleshoot and resolve hardware and peripheral problems.
Basic understanding of operating systems (Windows, macOS, Linux) and how they interact with hardware.
Strong problem-solving skills and attention to detail.
Excellent verbal and written communication skills.
Strong customer service skills, with the ability to explain technical concepts to non-technical users.
Ability to work independently as well as in a team environment.
A+ certification or equivalent technical certifications (preferred but not required).
Ability to lift and move hardware components when necessary.

Preferred Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience with networking hardware and setup.
Familiarity with software tools used for hardware diagnostics (e.g., memtest, stress testing software).
Certification in hardware-related fields (e.g., CompTIA A+, ITIL).