Store Manager

We are hiring for the position of Store Manager for a new store of a renowned Jewellery Brand and a Premium Watches Brand in Cuttack, Odisha.

NO. OF VACANCIES: 02

JOB RESPONSIBILITIES:

1. Provide inputs to the ABM and Business Associate to consolidate the potential sales on the stores and develop the annual business targets.

2. Monitor the financial performance of store against targets periodically.

3. Develop and implement reporting & review mechanisms to track operational performance and ensure course correction & corrective action, as appropriate.

4. Drive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are met.

5. Ensure adequate level of staffing in the store as per store manpower matrix and take appropriate actions accordingly; ensure that duties, responsibilities and targets are cascaded appropriately and effectively monitored.

6. Monitor the indents for the stock based on the options shown by the symphony systems and ensure optimization.

7. Ensure adherence of the staff to the Code of Conduct viz. Rules & Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform, Accommodation, Mess, etc.

8. Review the various financial records and ensure that its consistent as per the guidelines; Ensure that all the commercial compliance is carried out as per the corporate guidelines.

9. Anchor periodic customer meets for birthdays, anniversaries, dormancy drives etc. and ensure maximum customer

10. Manage the store operations in the store in coordination with all the relevant stakeholders like admin, IRSG, Regional VM etc.

11. Ensure the maintenance of stock level and its replenishment as per the sales and customer preferences.

12. Asses the ageing of stock and product Mix as per the market preferences within the store and coordinate with the merchandising team for optimization.

13. Manage customer queries and complaints as per the company guidelines; Identify and engage with high profile and regular customers to extend better services.

14. Support the marketing plan formulation in coordination with the marketing teams and the ABMs with daily monitoring of the activities identified.

15. Ensure implementation of lean retaining principles in the store.

16. Develop the annual marketing plans and BTL activities along with the ABM/ Business Associate

17. Propose activity for the retail initiatives in stores and marketing support in terms of VM updation, gift with purchase introduction & promotions etc.

18. Ensure roll out of the national schemes in the store as per the defined timelines with coordination from the retail operations and finance teams.

19. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings.

20. Participate in product meet periodically and select the products as per the prevailing trend and customer demands.

21. Ensure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams.

22. Conduct training need analysis in the store and nominate staff to undergo re-training when required.

23. Conduct interviews for the selection of store staff with coordination from the HR teams and regional teams.

24. Ensure resolution of customer complaints and ensure quick resolution by engaging with the relevant teams.

25. Drive a culture of diversity, performance and transparency in the store and ensure the employees in the store are engaged.

26. Mentor and develop staff using a supportive and collaborative approach.

JOB REQUIREMENTS:

1. Customer Centricity

2. Any Graduates

3. 5-8 Years of experience in Retail

4. Strong Knowledge in Retail Metrics or KPIs

5. Excellent Communication Skills

6. Target Planning

7. Experience in Store Operations

Interested candidates can share their updated CVs to hrsapl87@gmail.com or contact us on 8637864817