Manager- Service Strategy

To lead and implement Select Service Strategy Initiatives like Allied business incl. Car care, Tyres, Battery etc., Workshop Productivity Improvement projects, Monitoring Bodyshop Workshop Insurance business (Process enhancment, Claim rate, TAT adherence etc.) coordination with Dealers Service providers"
Meeting and Aligning Cross functional managers, aligning internal and external stakeholders and devising implementation strategies, timelines, methodology and success parameters"
Developing Action Plan, assigning responsibilities, defining success matrix, monitoring for sustainability of the initiatives "
Pilot rollout followed by smooth ramp-up "
Installing a monitoring or review mechanism to identify deviations and taking corrective actions "
Recommending changes in systems and processes in order to reach the set target more efficiently "
Providing clarity of goals and objectives, in order to assist dealer team members in independently achieving results "
Undertaking appropriate dealer capability building initiatives to augment strategic imperatives "
Analyze data and developments in the market to identify inputs into strategic planning "
Creating infrastructures and networks at strategic locations, keeping in mind a long-term vision"

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Production Engg.; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Bachelor of Engineering in Production Engg.; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile

3+ Years in Automobile Industry

Customer Care Service Management (Identifying Customer Needs)
New business development
Product Knowledge Application
Service Planning (Design Implementation)
Designing Customer Experience
Project Management