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1 Crompton Greaves Consumer Electricals Service Manager Job

Territory Service Manager - Ahmedabad

5-10 years

Ahmedabad

1 vacancy

Territory Service Manager - Ahmedabad

Crompton Greaves Consumer Electricals

posted 29d ago

Job Role Insights

Flexible timing

Job Description

Service Operation

  • Responsible for enhancement of quality of Service
  • Ensure After Sales Service and drive Customers and Dealer satisfaction as per norms
  • Implementation of Service policy.
  • Ensure clearance of defective stock and ensure warehouse hygiene, to reconcile dealer and ASC account.
  • Coordination with Sales Team on service requirements
  • Collect NOCs from Channel Partners

ASC Network

  • Develop network of Authorized service centres in assigned territory
  • Monitor & Nurture ASC to improve service operations
  • Support them to achieve R24 and R48 resolution targets.
  • Supervise Technical service skills and arrange training for improvement.
  • Checking, Approving & Settlement of ASC claims in CRM as per policy guidelines

Customer Satisfaction

  • Track Customer satisfaction through Happy Code for ASC and Branch.
  • Ensure resolution in R24/R48.by ASCs


Employment Type: Full Time, Permanent

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What Service Manager at Crompton Greaves Consumer Electricals are saying

4.4
 Rating based on 5 Service Manager reviews

Likes

Such a beautiful company to survival

  • Salary - Excellent
  • +5 more
Dislikes

Rewards & Recognition not their

Read 5 Service Manager reviews

Service Manager salary at Crompton Greaves Consumer Electricals

reported by 19 employees with 6-18 years exp.
Lock Unlock
₹7 L/yr - ₹16 L/yr
24% more than the average Service Manager Salary in India
View more details

What Crompton Greaves Consumer Electricals employees are saying about work life

based on 706 employees
56%
48%
41%
92%
Flexible timing
Monday to Saturday
Within country
Day Shift
View more insights

Crompton Greaves Consumer Electricals Benefits

Health Insurance
Soft Skill Training
Job Training
Work From Home
Cafeteria
Team Outings +6 more
View more benefits

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Crompton Greaves Consumer Electricals Mumbai Office Location

View all
Mumbai, Maharashtra Office
Headquarter
Tower 3, 1st Floor, Equinox Business Park, Lal Bahadur Shastri Marg, Ambedkar Nagar, Kurla West, Kurla, Mumbai, Maharashtra 400070 Mumbai, Maharashtra
400070

Territory Service Manager - Ahmedabad

5-10 Yrs

Ahmedabad

29d ago·via naukri.com

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