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1 Crompton Greaves Consumer Electricals Service Manager Job
Territory Service Manager - Ahmedabad
5-10 years
Ahmedabad
1 vacancy
Territory Service Manager - Ahmedabad
Crompton Greaves Consumer Electricals
posted 29d ago
Job Description
Service Operation
- Responsible for enhancement of quality of Service
- Ensure After Sales Service and drive Customers and Dealer satisfaction as per norms
- Implementation of Service policy.
- Ensure clearance of defective stock and ensure warehouse hygiene, to reconcile dealer and ASC account.
- Coordination with Sales Team on service requirements
- Collect NOCs from Channel Partners
ASC Network
- Develop network of Authorized service centres in assigned territory
- Monitor & Nurture ASC to improve service operations
- Support them to achieve R24 and R48 resolution targets.
- Supervise Technical service skills and arrange training for improvement.
- Checking, Approving & Settlement of ASC claims in CRM as per policy guidelines
Customer Satisfaction
- Track Customer satisfaction through Happy Code for ASC and Branch.
- Ensure resolution in R24/R48.by ASCs
Employment Type: Full Time, Permanent
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What Service Manager at Crompton Greaves Consumer Electricals are saying
Rating based on 5 Service Manager
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Such a beautiful company to survival
- Salary - Excellent
Rewards & Recognition not their
Service Manager salary at Crompton Greaves Consumer Electricals
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