ICT Support Analyst

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. There's an exciting road ahead of us, where travel needs real, impactful change.

With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our new hub in Bengaluru, India. With rapid a growth plan in place for India, we’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.

Reporting to Head of ICT, the ICT Support Analyst plays a key role in the Global ICT team at Serko. This role will be the ICT hands on support on the ground, responsible for working with local employees. You day to day might look like this -

• Install and configure Serko and third-party applications.
• Help set up and maintain the local area network.
• Monitor and maintain infrastructure, computers, and network components.
• Provide support to teammates across regions as needed.
• Set realistic resolution times for users and keep them updated on issue status.
• Troubleshoot and diagnose hardware, software, or connection issues.
• Follow up on network service and maintenance requests.
• Complete tasks assigned by the ICT Manager.
• Report on system usage and trends.
• Monitor the Service Desk and provide timely support for hardware, firmware, and software issues.
• Maintain system documentation and update operational policies.
• Collaborate with tech staff on computer and network updates.
• Perform preventative maintenance in computer rooms and on equipment.

The ideal candidate will bring 1 to 2 years of work experience with good technical knowledge of desktop hardware, firmware, and standard software, with experience in Azure Active Directory, Office 365 administration, and license management. Analytical and methodical, they should possess sound troubleshooting and problem-solving skills.

Experience with Mac and Linux systems is a plus. Effective written and verbal communication skills are essential, as well as hands-on experience deploying physical hardware, including laptops, desktops, and printers.

This is a hands on role, working closely with your internal customers and you'll need be 4 out of 5 working days based in the office, in Whitefield, Bengaluru.

At Serko we aim to create a place where people can come and do their best work.  This means you’ll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality, and delivering innovative and efficient results. Our people are fully engaged, continuously improving, and encouraged to make an impact.

Some of the benefits of working at Serko are:

• A competitive base pay
• Medical Benefits
• Discretionary incentive plan based on individual and company performance
• Focus on development: Access to a learning & development platform and opportunity for you to own your career pathways
• Flexible work policy.

Apply

Hit the ‘apply’ button now, or explore more about what it’s like to work at Serko and all our global opportunities at www.serko.com/careers.