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SentinelOne

Compare

3.1

based on 29 Reviews

15 SentinelOne Jobs

Senior Technical Support Engineer (cybersecurity)

Attivo Networks

3.1

based on 29 Reviews

7-8 years

₹ 33.8 - 33.8L/yr (AmbitionBox estimate)

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Senior Technical Support Engineer (cybersecurity)

SentinelOne

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Support Linux Administration Product Management Windows System Administration Health Insurance Endpoint Security

+ 3 more

Job Description

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed - to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. Were looking for people that will drive team success and collaboration across SentinelOne. If you re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?

SentinelOne is seeking a passionate and dedicated Support Engineer to join our rapidly growing Technical Support organisation. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms, including Windows, Mac, and Linux.

What will you do?

Provide grade A support for our growing Enterprise customers base in the EMEA / APAC region
Lead burning escalations from end to end while owning all of the technical and managerial aspects of the issue
Investigate thoroughly diving deep into the source code, together with our all-star R&D team to provide a detailed root cause analysis to our customers
Work closely with Product management acting as the customers advocate

What experience or knowledge should you bring?

Bachelor degree in a technical field preferred
Minimum three years experience in customer support or a customer-facing technical role
Proficient in Windows, Mac, and/ or Linux
Network/Endpoint Security background
Excellent customer-oriented individual, strong problem-solving and troubleshooting skills
Excellent written and verbal communication skills in English (other languages are a plus)
Independent, responsible result driven team player

Why us?

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

Health Insurance
Industry-leading gender-neutral parental leave
Paid Company Holidays
Paid Sick Time
Employee stock purchase program
Employee assistance program
Gym membership
Cell phone/wifi allowance
Numerous company-sponsored events, including regular happy hours and team-building events

Employment Type: Full Time, Permanent

Read full job description

Prepare for Senior Technical Support Engineer roles with real interview advice

What people at SentinelOne are saying

1.0

Rating based on 1 Senior Technical Support Engineer review

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

Good Benefits and Salary

Salary - Good

Dislikes

Management is always behind numbers and no work life balance. You start your day and end your day with work until sleeping. Too much of micro management and work pressure. Well, at one point of time you start feeling if you are labourer following master's instructions or in a skilled job :)

Skill development - Bad

+4 more

Read 1 Senior Technical Support Engineer review

Senior Technical Support Engineer salary at SentinelOne

reported by 3 employees with 7-8 years exp.

Unlock

₹33.8 L/yr - ₹34.8 L/yr

305% more than the average Senior Technical Support Engineer Salary in India

View more details

What SentinelOne employees are saying about work life

based on 29 employees

68%

85%

95%

100%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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