Senior Technical Specialist - L3 Support Engineer

Key Technical Skills:

What you will do:

• Documenting incidents, runbooks, and incident response report
• Writing postmortem report
• Ensure proper logging, monitoring and alerting
• Change management and maintain an Incident management system.
• Drive root cause analysis exercise for issues
• Adopting Site Reliability Engineering practices in the group
• Tailoring processes to manage time-sensitive issues and bring them to appropriate closure.
• Owning end-to-end availability and performance of mission-critical services and building
• Automation to prevent the recurrence of the problem.

Key Responsibilities:

• Works with cross-product teams to ensure the high availability of the system.
• Experience in at least one of the following languages and willingness to learn new ones: Bash, Php, Golang
• Ability to identify system bottlenecks and recommend solutions to solve the availability issue.
• Proven expertise in system-level debugging
• Working experience in building massively scalable high-performance services
• Strong Linux systems knowledge
• Guide new SRE engineers on aspects of system debugging.
• Hands-on experience working with AWS systems and components.

List of tools we are using internally:

• Thread Dump Analysis
• Heap Dump Analysis
• GC logs Analysis
• Knowledge of Java Virtual Machine (JVM) tuning
• Knowledge of Tomcat, IBM WAS and Weblogic
• Multiple scripting/programming languages: PHP, GoLang, Scala
• Monitoring: Grafana, ELK AWS cloud watch, and other internal tools
• Documentation and Ticketing: Jira and Confluence