Senior Systems Engineer

Summary:

• This is an exciting opportunity to be a senior system engineer as part of the Xerox Workplace Solutions (Cloud and Suite) product team in support of continued evolution of this core product . The position is a high visibility and often customer facing opportunity to work on a broad range of requirements and technology from traditional o n- premise client server architecture to the latest cloud platform technologies .
• Xerox Workplace Suite is an o n-premise , server-based print management and mobile printing solution for your printer fleet, with benchmark security, convenience and usage insights you need to unleash productivity and reduce costs . Xerox Workplace Cloud is an easy-to-use, IT friendly cloud print management solution that frees you from security risks while offering convenience, usage insights and dashboard - based monitoring and control for your entire fleet of printing devices.

Both solutions support:

• Authentication and Access Control - Flexible authentication options to unlock your printer, securely release your pull print jobs and access your multifunction printer (MFP) apps.
• Pull Printing - Submit your jobs to our secure single queue from any PC or mobile device. Once you have authenticated at a network printer of your choice, you can then view, select job settings, print or delete them as you need.
• Accounting, Reporting and Rules - Administrators can set access control and print rules, and closely monitor printing across the organization with our consolidated fleet reporting and accounting capability.

Essential Functions:

• The Systems Engineer role (SE) is responsible for working closely with the Software Solution Product Owner, other system engineers, and development teams to define, document, and clarify complexity of technical requirements and system design. They facilitate the segmentation, definition of detailed software requirements, linkages to User Interface (UI) behavior and design provided by a UI Designer, and inter-dependencies of software components for development planning and execution. They also work with software development teams to investigate problems identified during Quality Assurance (QA) testing.
• The SE is collaborative and enabling, to bring together the relevant technical representatives, in order to put sufficient technical definition and clarity in place for the software development team. This is critical in the early stages of the Software Development Lifecycle (SDLC), so that the software development teams can move forward as planned.
• The candidate will work with other members of the software development engineering team and occasionally with other business and development functions across the value chain, to refine requirements and designs, maintain accurate product backlogs, work within some Task Management Tool ( e.g. Microsoft s DevOps ) to keep work item status accurate and complete.
• The SE must be able have meaningful conversations with the business owners, users, and technology teams around the practical nature of the software ,and be able to receive and positively respond to constructive feedback. The SE must also be able to respond and clarify questions about requirements and design features, as well as adjust requirements based on retrospective issues. The SE will have to work with other Xerox product and portal teams and ensure seamless integration with their products and portals.
• A Senior SE is also expected to mentor junior SEs, educate development teams in terms of development lifecycle associated with estimating and tracking, and proper change control usage.
• The SE roll requires supporting customer issues and escalations, which include s working closely with Xerox support and field representative and/or partners, as well as working directly with customers . The SE should be able to ask intuitive questions and collect information regarding the problem or issue , trying to diagnose the issue directly, or providing appropriate information back to the development team for further analysis.
• The candidate must have good written and oral skills . They will be expected to provide documentation on the solution and it s features and capabilities, as well as provide demonstrations to both technical resources that sell and support the products and to end customers . It is also expected that the SE will help create and present training material relative to the products and solutions for which they are responsible.

Qualification:

• Experience in .NET, Client-Server architecture constructs and Microsoft based N-Tier architecture.
• Experience with Cloud architecture (Azure, AWS, Etc.)
• Experience with SQL and IIS
• Excellent written and communication skills
• Excellent work attitude - Can Do attitude
• Excellent interpersonal skills
• Works effectively with internal teams
• Ability to multi-task and put extra effort in to get the job done, if needed
• Ability to listen, engage and maintain continuous communication with a diverse group of SW developers with a variety of personality types
• A good understanding of the business, technology and the tools used to support the business
• Must have genuine enthusiasm and passion for technology, its application to solve business problems and ensuring requirements clarity is the best it can be
• Familiar with standard development methodologies (Scrum Agile Development) and global product development (onshore and offshore components)

Desired Skills (not required ):

• Familiar with the Xerox Time to Market delivery process
• Experience with Microsoft Azure DevOps Services

Education:

• BS Computer Science, Computer Engineering, Electrical Engineering, Software Engineering or equivalent required
• MS Computer Science, Computer Engineering, Electrical Engineering, Software Development, Software Management desired
• 10-15 years software development experience required .