Matrimony.com hiring Senior Relationship Manager/Relationship Manager

We are hiring for Relationship Manager / Senior Relationship Manager

Role : Sales & Sevice

Location : No: 14 | chartered center 3rd floor | laskar hosur road | Adugodi | Bangalore-560030

Contact : Sushmitha (9620980404)

Education: Graduate in any specialization 

Experience: Minimum 2 years experience in Telesales & Customer service. Experience in Personalized service would be an added advantage.

Preferred Languages: English, Kannada / Telugu / Tamil

About Us:

Matrimony.com Ltd is the largest and the most trusted matrimony brand in the world with employee strength of around 4000 associates in India and abroad. The service offering of the brand are in matchmaking and marriage related services through websites, mobile sites and mobile apps and is also complemented by 150+ company owned retail outlets. Its flagship products are BharatMatrimony, CommunityMatrimony and EliteMatrimony in the matchmaking business, with over 2.5 million active members availing these services.

The company is in its pre IPO stage and is expanding into a $ 54 billion marriage services market. Matrimony.coms current offerings in the marriage services business are MatrimonyDirectory, MatrimonyPhotography and MatrimonyBazaar.

Department Overview:

Assisted Matrimony is a premium matchmaking service to help industrialists, entrepreneurs, celebrities and highly successful professionals find the right match for themselves or their loved ones. This service caters to the whos who of the society who chooses to seek a Relationship Managers help in finding a suitable match. We have efficient Relationship Managers who find joy and pride in helping our members find their soul mate.

Role Overview:

The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners.

Key Responsibilities:

Welcoming the customer on-board and create a Member Profile.

Understanding the member choice, expectations and identifying the uniqueness of the Member.

Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.

Maintaining good rapport with the member; providing the right Elite experience and delivering quality service.

Managing a set customer portfolio with robust follow up

Skills and Competencies:

Excellent command over English language, fluency in the regional language (Telugu / Tamil/ Kannada) proactive ness, listening skills, service orientation

Punctuality & Presentation skills, High Emotional quotient, Persuasion Skills, Ability to read/interact to understand the client requirements