Sr. Relationship Manager

Business planning
Identify potential locations in assigned geographical locations & recruit right team members to develop business ( IMD recruitment , partner tie-ups ) generated from the location.
Design business plan for driving sales and achieving set topline and bottom-line targets for VO locations being managed
Provide team members the required support in terms of guidance on business matters/ solutions for challenges faced etc. to ensure that they are equipped to deliver targets while optimizing turnaround time
Drive business for the assigned cluster by leveraging on functional run campaigns , incentive plans to ensure team exhibit right behavior & to increase number of customers converted in markets managed
Intermediary & Relationship Management
Identify focus areas/ target customer segments for team members / key intermediaries and guide them to maximize revenue generated from identified target segments including cross sell and resolve business issues, if any
Analyze performance of team members in various LOB s and enable development of product portfolios for them accordingly to ensure maximization of lead/ revenue generated by each team member.
Provide inputs to training team & central support team in designing and driving campaigns/ trainings programs for team members to develop their knowledge of specialized products (like cyber and home etc.) and enhance their sales capabilities
Guide new team members in VO launch activities at respective locations to increase visibility of BAGIC & open avenues of new business acquisition.
Design and run engagement/ recognition programs for intermediaries to ensure they are appropriately incentivized and motivated to drive business for BAGIC
Manage relationship with key intermediaries , channel partners ( Banca , Motor Dealer ) to understand their requirements, resolve any challenges faced by them and keep them engaged to drive high sales and business
Provide input to zone head in design of new products/ revisions required in existing products basis feedback from intermediaries / Channel Partners (based on their market understanding)
Team Review, Monitoring & Support
Review functional metrics and quality of portfolio across each agent segment and support the team with actuarial and underwriting inputs to improve the quality of portfolio
Ensure every team member is visited at respective location twice a month & key IMD s / channel partners met during location visit to discuss business development & address issues / concerns, if any
Ensure all team members are registering requisite sales call / meetings through Goal Sheet application & monitor quality of sales meetings registered & share feedback with team members.
Ensure Non Motor & renewal portfolio is as per the desired metrics to maintain cost of acquisition of business
Provide guidance to all team members to course correct in case of deviations from planned targets
Present business status to zone head / NHOD during periodic reviews
Address operational issues , policy issuance support , EezeTab concerns, interdepartmental conflicts raised by team members to ensure seamless business acquisition.
Team Development
Identify the right talent for various positions within team to ensure creation of engaged team
Enable training needs identification and ensure periodic trainings for all stakeholders - team members, agents etc. to ensure everyone is up to date with product and process advancements
Oversee rewards and recognition within team to ensure engagement and reinforcement of right behaviors among employees and agents
Establish individual performance expectations and evaluation metrics, and regularly review individual performance
Identify and create development opportunities for team members to enhance functional knowledge