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Zenoti

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3.0

based on 155 Reviews

Video summary

2 Zenoti Senior Product Support Specialist Jobs

Senior Product Support Specialist

Zenoti

3.0

based on 155 Reviews

4-8 years

₹ 11.75 - 15L/yr (AmbitionBox estimate)

Hyderabad / Secunderabad

1 vacancy

Senior Product Support Specialist

Zenoti

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Nutrition Counselling Analytical Chemistry Air Ticketing CRM Business Operations

+ 3 more

Job Description

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry

Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more

Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending

Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries

This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte s 2020 Technology Fast 500

We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness

To learn more about Zenoti visit: https://www

zenoti

com

Read more about our marquee customer event Innergize at Innergize 2024

Requirements

Whats the Opportunity

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business

This team works 24x7x365 and so our consultants have to work at times when our customers need help

Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers

Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance

What Will I be doing

Work with customers to help them solve issues they have with using Zenoti
Own customer reported issues and see problems through to resolution
Consult with customers to ensure their business operations run effectively on Zenoti
Follow all defined processes in the team when working on issues
Be part of the ticketing system and handle the client reported issues
Be proud of what you work on, obsess about the quality of the work you produce
Influence the direction of the product by providing feedback about challenges customers have with using our product

What Skills do I need

4 to 8 years in supporting web-based enterprise applications
A willingness to solve problems for our customers
A technology-centric background
Previous advanced support experience with data-driven, web-based applications
Strong logical, analytical and problem solving skills
Excellent communication skills
Work in night shifts
Can work in a fast paced, ever changing, start-up environment

Benefits

Best in industry compensation
Comprehensive medical coverage for yourself and your immediate family
An environment where wellbeing is high on priority - access to regular yoga, meditation, breathwork, nutrition counselling, stress management, the inclusion of family for most benefit awareness building sessions
Unlimited vacation
Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives

Employment Type: Full Time, Permanent

Read full job description