Senior Manager

As a senior manager, you will work with and manage the engineering teams in the Hyderabad Development Centre to deliver the goals and objectives of the business. As a leader, you must be capable of working in a matrixed organization and coordinating the delivery of multiple outcomes. You will be hands-on in terms of design, architecture, and development and should be able to lead the team from front in any critical situation. As a people leader first and a delivery manager second, you must build, inspire, and lead the technical teams. In this role, you are expected to work with stakeholders and internal customers across the different GAP tech locations.

You will be managing the Architecture Engineering Platform teams (Build & Ship) that set modern architecture principles to promote innovation, flexibility, and reuse. Our teams (Build & Cloud Platform teams) support the engineering teams in building automation to help enable developer success across all our brands and markets.

The Build & Ship teams are looking to enhance our existing CI/CD and infrastructure provisioning solutions to provide our customers with seamless workflows. We have a sharp technical team, and you will be working with many high-performing software development professionals in a friendly, open-minded, and diverse environment.

Key Responsibilities

• Lead DevOps best practices, automate, and optimizing critical deployments in Azure & OCI Cloud Platforms, leveraging configuration management, CI/CD and DevOps processes
• Drive the ways of working standardization and operation playbooks
• Responsible for the 99.99 uptime of the Build & Ship platforms.
• Present possible updates, recommendations, strategic opportunities to local & US leadership.
• Develop relationships with local business leaders.
• Strong desire to simplify the developers debug experience by adopting and on boarding the right tools across the enterprise.
• Develop an understanding of Gap's CI/CD Pipelines to automate and enhance SDLC
• Participate in the design of new or changing CI/CD pipelines
• Build, operationalize, and maintain CI/CD solutions for our technology customers
• Participate in problem solving and troubleshooting for the assigned applications, functional areas or projects
• Develop tools/services to enable more efficient/effective response to current build & deployment processes
• Stay current with changes in the technical area of expertise
• Build, maintain, and support enterprise production systems with a business mindset, keeping an eye towards simplicity, reliability, maintainability, scalability, extensibility and performance
• Understand and deliver on key business objective: Deliver a seamless CI/CD solution on cloud platforms.
• Drive resolution of operational and production issues in a timely manner
• Support internal customers in adopting CI/CD & automation (especially regarding Kubernetes) and adoption of Infrastructure as Code
• Work with the team to develop features and improvements targeting cloud platform automation (e.g., cost optimization, integrations, automation enhancements, proof-of-concept/prototype work)
• Identifies opportunities to eliminate or automate remediation through RCA for recurring issues to improve overall operational stability of software applications and systems

Capabilities & Requirements

• Minimum 5 years experience in Engineering Leadership position, overall 12+ years of work experience.2w
• Hands on experience and managing operations of large-scale internet-centric production environments for application or infrastructure services serving tens to millions of end users.
• Excellent decision-making, problem-solving and time management skills.
• Demonstrated ability to innovate and operate outside the comfort zone of established methods and procedures
• Demonstrated ability to gain immediate credibility at all levels both inside and outside the organization and develop lasting, productive and collaborative relationships
• Excellent communication and influencing skills including the ability to simplify key messages, present compelling stories and promote technical and personal credibility with internal and external executives, and both technical and non-technical audiences
• Willingly shares relevant technical and/or industry knowledge and expertise in order to mentor team members.
• Lead the design and to the modernization of our build systems, balancing current needs with future goals.
• Help develop and promote best practices for source control management, build processes, and deployment pipelines across the organization.
• Asses new CI/CD and Cloud technologies and their potential fit within our current ecosystem.
• Support the team's technical growth through code reviews, architecture discussions, and knowledge sharing.
• Drive the development of tools to streamline developer workflows, in collaboration with other teams.
• Work with the Schedule and Observe teams to align Build & Ship teams efforts with broader goals.
• Participate in an on-call rotation for our build and Ship systems.
• Retail/Ecommerce industry experience preferred

Must Haves:

• Good Experience in CI/CD Tools/Orchestrators (Artifactory, Jenkins, Azure DevOps, Git, GitHub Actions, Chef, Sonar, Docker, Kubernetes, HashiCorp Vault)
• Experience in the following technologies: Ruby, Groovy, Bash, Gradle, ANT, Python, PowerShell
• Proficiency with Infrastructure as Code patterns & tools (e.g. ARM, Terraform, GitOps)
• Proficiency with Multi cloud platforms (Azure, GCP, OCI)
• Working on at least one Kubernetes cloud offering (AKS/GKE) or on-prem Kubernetes (native Kubernetes)
• Experience with Unix platforms, system administration skills in UNIX
• Appreciation and preference for open-source software
• Proficient with Configuration management tools, and in developing CI/CD pipelines
• Ability to use observability tools to look at logs and metrics to diagnose issues within that system. We use Azure Monitor, Prometheus, and Grafana.
• Experience in scaling infrastructure to support high-throughput data-intensive applications
• Experience working on projects following Agile methodologies
• You're proficient in at least one programming language (e.g., Python, Java, Go) and comfortable working across different types of languages as needed.
• Working knowledge of Collaboration tools like Slack, JIRA and Confluence.